Wailea Marriott Kids Club

Guy was our waiter every time we were at the adults only pool. He was hilarious, kind, respectful, and extremely attentive. He genuinely made our entire stay worth it. We will be back literally just to see him. We cannot express our gratitude for him enough. He made us feel like VIP!! We 🫶🏼 Guy!!! On another note… we were her for a wedding and Brandon the bartender worked the wedding and the luau we booked and was so awesome. So many local recommendations, remembered us, and made the. Best. Drinks. Ever. If you’re lucky enough o see him, ask him as many questions as you can!! So much fun!!!

We stayed at the Wailea Beach Resort December 3rd - December 17 for our anniversary in an oceanfront room (perfect views!). The staff was incredible, and the infinity pool was a highlight. We enjoyed the food and the excellent service very much. This was our 4th stay at this resort and it only gets better. We did room service several times during our two week stay. Our room service person, Lane (SP) was utterly amazing and fun!! She did a great job setting up the meal and was so fun and energetic to be around!! You will pay resort prices here but it is all worth it!! A great spot for a special occasion

Our recent stay (Dec. 13-17), was remarkable. From check-in through checkout! The staff were welcoming and most importantly, thoroughly customer service focused. The staff were always smiling and asking if there was anything else they could do. Rooms were cleaned in a timely basis and location can’t be beat in Wailea. Resort amenities were fantastic and plenty of pools to choose from. We would most definitely stay there again. Special shout out to all management staff, including a does I’m thanks to Ves, Adrian, and Arman they were awesome. Thanks again, Norm Halabi

Wailea Beach Resort was truly one of the best experiences I’ve ever had. From arrival to departure, the staff was incredibly kind, attentive, and welcoming they genuinely embodied Hawaiian values and made us feel so cared for the entire stay. The resort clearly supports local culture, which made the experience feel authentic and special. The views are absolutely breathtaking, the pools are amazing, and the resort strikes the perfect balance between family-friendly fun and relaxation with separate adults-only pools. For everything you get, the value is outstanding. An unforgettable stay, and I can’t wait to come back!

I booked a room for $939 for a romantic night for my engagement night with my bride-to-be, but an emergency came up where we needed to rearrange plans. Thus I needed to cancel 3 days after booking, the reservation still weeks away, but they would not refund me because it was outside the 24hr rule. They said they made a note that my reservation is cancelled and I won't be in the room (likely so they can book someone else under it and double-book), but made sure to not issue a refund. Just terrible customer service, no sympathy at all for anything that had happened, and right after Christmas too! I spoke very calmly and politely, but every person I talked to was super grumpy, just rude! I simply couldn't believe it--I was stunned! At one point I began talking even more politely to see if they would match energies, but no, just rudeness! I'm sure the room would be very nice, but if you're going to stay somewhere that's $900/night, go stay at Andaz. The people at Andaz are incredibly helpful and sweet, and is exactly the type of customer service I would expect to receive for $900/night. Andaz makes it worth it, Marriott just gives you a headache and makes you write a 1-star review!