My Child'S 1st School

My 2 little girls have been here for two months now coming from a previous Daycare that we did not a good experience at. I was insured that it would be different at this facility. Honestly it was the best decision me and my wife made . We were nervous to put our trust in another daycare, but the moment I walked in the daycare, very very clean, very welcoming it smelled amazing. The staff was very welcoming and my children love to go to school and they also love the Director Mrs. Clay, My children come home every day and tell me different things that they have learned from There teachers. Honestly before you say no to another daycare, consider this one I highly recommend. We love knowing that our kids are safe during the day while at work.

During my son’s time at My Child First School, I can honestly say it was not a positive experience. Over the course of just a week and a half, I was hung up on multiple times by the director, Dr. Kimberly Clay, disrespected repeatedly, and ultimately received a same-day termination letter with less than 12 hours’ notice to find alternate care for my child. I want to start on a positive note and acknowledge the cleanliness of the daycare — the facility always smelled clean and seemed well-kept upon entry. However, the majority of my concerns are with the director herself. When I first met Dr. Clay, she appeared approachable and easygoing. During our initial walk through, she answered all of my questions. Unfortunately, that professionalism quickly faded once my child was enrolled. It became very clear that questioning any of her policies or decisions was not welcome. Despite being given a packet outlining the daycare’s policies, many of those policies were not followed by the staff. For example, the stated drop-off time is 9:30 AM, yet parents are told that if their child isn’t there by 9:00 AM, they will be turned away. Another major issue is the inconsistency in operating hours. The center is often closed with little notice, sometimes due to minor weather conditions. For instance, if it’s raining too hard, parents may receive a message out of nowhere telling them to come pick up their child immediately. There was one incident in particular involving my child that I brought to Dr. Clay’s attention. Instead of addressing my concerns with care or professionalism, she became defensive and flipped the narrative, accusing me of questioning or attacking her staff — when I had simply asked some basic questions, as any concerned parent would. Dr. Clay has also hung up on me during phone conversations, one time saying, “Let’s have a face-to-face meeting since you have so much time to call.” Shortly after that, I received an email notifying me that my son’s enrollment was being terminated, effective immediately. No warning, no chance to discuss — just a cold, last-minute notice that left me scrambling to find alternative childcare. Throughout our brief experience, Dr. Clay often reminded me of her credentials — that she has a PhD in Psychology, is a Christian, and works with women affected by domestic violence. However, her demeanor, behavior, and attitude toward parents are inconsistent with the compassion and professionalism one would expect from someone with that background. In my experience, she was extremely disrespectful and unprofessional. She does not take well to being questioned or challenged, even when it comes to reasonable concerns about your own child. In addition, I am not the only one with this experience. Two friends of mine also enrolled their children here and pulled them out within two weeks for similar reasons. To conclude: if you are a parent seeking a loving, supportive, and transparent childcare environment, I cannot in good conscience recommend My Child First School. If I could give it zero out of five stars, I would.

My nephew attended this daycare for a very short period of time. For one, we couldn’t go to back to see his classroom or meet his teachers, first red flag. Secondly, the director always brought up that she had a degree in psychology, when my nephew mom mentioned he have bad days from time to time.. After about 2 weeks of attending he was kicked out. If you’re looking for a caring and loving daycare with a nice staff and director, this place is NOT for you. If I could give this place 0 stars I would.

If I could rate zero stars I would! The new director is very unprofessional and would rather argue with you than listen to the concerns that you have. My child developed a serious rash on her face and arms that she DID NOT leave my house with, when I noticed the rash on day ONE I expressed my concern , told the director what I was doing at home to treat the issue and brought my daughter a medicated ointment to be used throughout the day if needed. on DAY TWO this rash that she developed from the CENTER was not looking any better so during my morning drop off I expressed my concern to the director about the rash again, she immediately cut me off while in the middle of explaining my concern and told me to take my kid to the doctor ! I would not have had any issue doing so IF my child developed the rash at home. However, the rash did not start AT HOME IT STARTED AT THE CENTER. Which is why I was expressing my concern to begin with, after the director cut me off in the middle of explaining she continued arguing with me instead of LISTENING. Then says that "I can just take my child with me" she did not let my kid attend school that day. Later in the evening I did call the facility to try and speak with her to resolve the issue that we had. My phone call was ignored 5 times, and she later called 10 minutes prior to closing and just told me to "check my email" AGAIN was not willing to listen to anything that I had to say. The email that she sent was a termination letter stating that my kid was no longer able to attend the facility. DO NOT bring your kids here to avoid dealing with this woman. She also says that shes a Christian but her character shows otherwise. She will smile and your face and act like shes so professional but she has very ugly characteristics. Never had an issue with the old directors Christine and Anna . AVOID THIS PLACE I WAS ALSO TOLD BY A TEACHER WHO RECENTLY WORKED HERE THAT THERE WAS A STUDENT WITH BED BUGS AT THE FACILITY.

My granddaughter has been going here for 7 months and has learned so much since the new director has came in.The place smells amazing very clean the staff is very pleasant and understanding, My granddaughter loves to come to school and it leaves me with security knowing that my child is safe and enjoys being here.