Lite House Partners INC - Arbor Lake

The front office/management needs to improve their attitude. Anytime I come in even to ask a simple question I always greet the staff and instead of responding they will just stare at me like I’m stupid. Very rude and dismissive. I asked the manager a follow up question very nicely and she responded very rudely and rolled her eyes. This place has always hired the worst people.

I was giving false information. Waiting an entire month assuming I was going to move in only to end up with nothing. I made several trips to the office for the same paperwork that was already brought into the office and sent . Now I have to wait 4-6 weeks for my refund it took less than 30 seconds to take it out of my account. Beware .The property manager rude.Still waiting on my refund I been reaching out by phone & email the team taken longer to respond . It didn’t take no time to take it out of my account but its taken this long for a refund.I have emailed and spoke to numerous of people giving me different answers regarding my refund.I received the check then the company did a stop payment. Don’t trust this company.

Ask questions!!! Arbor Lake is an “acceptable” community compared to others for the price. Choosing this community is like picking up a woman drunk in the night club. I selected this community because my previous landlord decided to sell and was given 60 day notice to vacate. My options were limited. I’ve only been here a little over a month. The office staff is polite when inquiring/submitting applications BUT once you sign and move in they act as if they OWN YOU. This is a tax based community with A LOT OF RESTRICTIONS. First day I moved in my a/c didn’t work, that’s something that should be checked thoroughly prior to move in, it took 5/6 days to complete repairs. There seems to be electrical issues (something else that should’ve been checked prior to move in especially since they advertise updated units). My dryer is NOW inoperable due to the dryers power outlet (socket sparked/smoked and tripped fuse breaker) extremely disappointing experience thus far. I NOW have to replace my dryer ($500+) and wait for maintenance to resolve the electrical issues. Maintenance is very respectful and professional although they do not notify you when servicing a maintenance request. They will enter the dwelling without notification/approval… I’ve complained about this matter and was told by Pandora (unprofessionally/rude) that they do not have to give notice and or ask for permission to enter because they “OWN THE PROPERTY” … (it is apparent as to who owns what and the roles that both parties play BUT it is also common courtesy to advise the resident upon entry of any time). I will not be renewing my leases with them, I’ll rather contribute to a community that respects their residents concerns and privacy while providing an enjoyable and safe living experience. PROS: closest space, updated kitchen, storage attached to unit, patio. CONS: You only receive (1) key fob for your dwelling (regardless of who’s on the lease) UNLESS you pay an additional $100+ (non-refundable), parking is very limited, gate seems to be broken every other week, spider infestation in breezeways/common/patio areas. Dryer exhausts are in breezeways/hallways. Their community needs an additional trash compactor and the drains need to be pumped/cleared (small flying bugs come out of drain when water is turned on).

Maintenance sucks, management SUCKS, pest control nonexistent. My 3 years have been nightmare after nightmare, only reason I stayed so long is because my child’s school was across street. 1000/10 would not recommend. Amenities (gym, pool, gate for community) hardly ever can be used. Jacked up rent to ridiculous amounts, and management tries to find any reason to evict you (tried to evict me for not completing recertification WHEN THEY WERE NEVER IN OFFICE WHEN I CAME)… don’t bother living here, anywhere else is better.

I lived here for 3 years and my experience was mostly enjoyable due to the close proximity of the elementary school and the relatively safe environment. There were a few issues here and there which is to be expected, but management was able to make things right in the end. This place has great potential.