Kindercare Learning Centers

The worst experience I’ve ever had touring a daycare center. I was completely taken aback, disappointed, and honestly upset when I left my tour of this center this week (October 2025). Firstly, there are no cameras in any of the classrooms which was VERY apparent by the way the staff interact with the babies. Upon entering the infant classroom, I observed a teacher sitting in a rocking chair near the door feeding an infant a bottle. Another infant was crawling around on the floor close by, but I could also hear a cry coming from an area I couldn’t directly see because the crib was positioned behind a tall counter top, which means that the teacher also couldn’t see the area either because she was sitting near the door. Anything could have been happening to the child and it really shocked me that no one cared to at least fake as if they did care since I was actively touring the center. It was as if the teacher nor the tour guide could hear the persistent crying the way they both ignored the infant and engaged in conversation, and furthermore neither of them walked over to check on the child who they COULD NOT SEE. At that moment I knew I would not feel comfortable sending my infant to this center. Infants cry, they whine, and sometimes there is nothing wrong with them BUT ignoring them and being anywhere in the room where you cannot visibly see every child in your care made me feel extremely uneasy. I asked if I could take a walk around the room and I finally saw a very small baby laying in a crib crying. Even after I saw this, no one budged or even attempted to console the baby because they STILL stayed in the same positions that they were in and never moved. To add insult to injury, the woman who led my tour picked up the child who was crawling around on the floor and kissed him on his cheek. I’m not sure why any staff would be showing affection to any of the children in that way, but I was mortified after seeing that. I do not know if she had any relation to the child or if she was just showing affection, but that was completely unprofessional and unsanitary. Even if she was related to the child, showing that sort of affection can lead to the other children feeling like there’s a favorite in the classroom or that others are being treated better than them based off of those types of interactions. Furthermore, it’s simply just not appropriate and a prime example of how illness spreads. NO CHILDREN SHOULD BE KISSED AT A CHILDCARE CENTER. Lastly, the teacher in the infant class was not friendly and seemed to not want to interact much with me. I couldn’t imagine leaving my child with someone who barely wants to speak to me. I would never be able to be at peace if I sent my baby this center.

Our daughter has attended KinderCare East Norriton since she was 4 months old and is now in Preschool. We have had innumerable positive experiences and interactions with staff and teachers, any concerns were always handled so professionally and directly, and communication is simple and fast through the app. Our daughter LOVES going to school every day, that's how I know these ladies are something special.

I wouldn’t recommend this daycare if your child has ASD like mines. I believe this daycare needs more training on how to deal with kids on the spectrum. I feel like my daughter needs were ignored. Some petty teachers but there was one who was always sweet to my daughter. I believe her name was Alexis. I could tell my child always felt comfortable around her. She was always patient with her. The staff needs to be educated more on autism.

We love East Norriton KinderCare. All of the staff have the kid's safety and education at the heart of everything they do. We've been a KinderCare family for almost 3 years and counting and have had a great experience. We have had so many wonderful teachers over the years but currently Ms. Leah, Ms. Rosa, and Ms. Bryana are taking amazing care of our kids. The director, Ms. Erica, and assistant director, Ms. Alisha are the best.

The anxiety of putting our 6 month old into daycare was so high, but once we visited and choose East Norriton Kindercare, we were put at ease. The teachers in Infants (Vicki, Shumaila, Suoda, Theresa) have all been fantastic. Communication, updates/photos throughout the day, safety, and the feeling of family made this the best decision we could have made. She absolutely loves her daycare and has blossomed into an amazing toddler thanks to Kindercare!