Creme De La Creme

My son joined Arantza’s class when he was 20 months old. He has separation anxiety and always very cautious around strangers, but she provided him with lot patience and a deep sense of security. The teachers here are warm and patient; every morning, they would hold him and help him warm up to the day. Now, he trust his teachers, doesn't even want to leave when I pick him up! At home, he points at photos of his teachers and classmates saying he love them. We are so incredibly grateful for all the teachers we met.

Extremely disappointing and unacceptable experience We enrolled our child in this school based on very specific promises: a low student-to-teacher ratio (two teachers for every ten students), qualified early childhood educators, consistent staffing, freshly prepared meals and snacks, and support with developmental milestones such as potty training. Unfortunately, none of these promises have been fulfilled. Staffing has been a constant issue. The promised ratio is routinely ignored, and there is rarely any consistency in caregivers. Teachers rotate constantly, and on several occasions the individuals filling in were not teachers at all, but maintenance or housekeeping staff. When asked directly, several attendants confirmed they do not have early childhood development credentials. This level of turnover and lack of qualification is deeply concerning. While I have met some team members who are caring and well-intentioned, positive attitudes cannot compensate for systemic issues and unmet commitments. At the cost charged, parents deserve reliability and transparency, and sadly this school has not delivered that. For this reason, I no longer feel comfortable entrusting my child’s care here. Despite several months of attendance, there has been no observable progress in learning or potty training. There is no structure, curriculum, or evidence of intentional teaching. The food offering was another major misrepresentation. We were told meals and snacks would be freshly prepared; instead, children are regularly served prepackaged food. Cleanliness and supervision are the most alarming aspects. The facility often smells strongly of feces. On multiple occasions, we entered classrooms to find babies crying and clearly in need of diaper changes, with no staff attending to them. In one particularly disturbing instance, a soiled diaper appeared to have been left over an entire weekend, resulting in an overpowering odor. During the second week of January, I formally communicated my deep disappointment and my intention to remove my son from the school effective in February. I was informed that a 30-day notice was required. Even so, the concerns that led to this decision were never addressed or corrected. When enrolling my son in a new school and explaining our negative experience and clear expectations for quality and care, the very first question we were asked was: “Is it Crème de la Crème?” That alone speaks volumes. Crème de la Crème’s reputation precedes them, and it is clear that we are not the only parents who have reached this conclusion. Other parents have already made the decision to remove their children from the school. This school is expensive, and parents are sold a vision of high-quality care, professionalism, and nurturing attention. What we experienced was the opposite: chronic understaffing, unqualified caregivers, serious hygiene deficiencies, and completely unmet developmental needs. I truly wanted this school to work. Instead, it has become an extremely costly disappointment, and I strongly urge other parents to thoroughly research and ask very specific questions before enrolling their children.

Great place for infants! The staff is caring, attentive, and invested in the kids. The environment is clean and welcoming. I also love that I know what my child is doing and learning throughout the day, which gives me more peace of mind. I feel completely confident knowing my child is here. Highly recommend!

I have been a proud parent since 2021, and I can honestly say that this school has exceeded my expectations in every way. All of my children began in the 4-year-old program, and every teacher and staff member we’ve encountered has shown incredible dedication, patience, and care. The directors — Ms. Dawn, Ms. Stacey, and Ms. Ashley — are absolutely phenomenal. Each of them brings their own strengths to the school, ensuring that every child’s needs are met and every parent feels supported. I especially want to spotlight Ms. Dawn, who goes above and beyond to make sure every family feels valued and every child is seen. Her warmth, professionalism, and genuine love for the children make such a difference. She truly leads with her heart, and you can feel it throughout the entire school. Crème isn’t just a childcare center, it’s a family. I’m so grateful for the environment they’ve created and the positive impact they’ve had on all 4 of my children’s growth and confidence.

I can't thank the leadership team & teachers here at Crème Sugarloaf enough for making my toddler feel so comfortable and welcome since the start. He absolutely loves it here and it reassures me that he is in great hands. Special thank you to the Director of Operations Ashly & Executive Director Stacey for always accommodating me, as well as Ms. Rosa Linda and Ms. Clarissa for being wonderful teachers to my little one.