Williamsburg Campus Childcare INC. - College Of William And Mary

Our experience changed significantly once my child transitioned to the toddler room. Comfort items such as pacifiers and loveys were repeatedly removed based on a single teacher’s personal preference, despite being told there was no written policy against them. When concerns were raised, we were told that “all daycares are like this,” particularly regarding pacifiers, comfort items, and sleep — which we have since learned is completely inaccurate. Staffing and supervision were concerning. We were told there were not enough caregivers available to comfort a crying child. On multiple occasions, my child was visibly falling asleep and was propped upright instead of being allowed to rest, rather than supported in age-appropriate sleep. My child was also bitten by another child; the initial bite was not discovered until later, and then he was bitten again the following day, raising concerns about supervision and communication. Pickup was consistently stressful. The center closes at 5:30pm, staff would clean while children cried rather than offering comfort, and the key-card entry system frequently failed for non-employees, requiring parents to wait to be let in. I strongly encourage parents to ask detailed questions about toddler room practices, staffing ratios, supervision, and whether decisions are based on written policy versus individual staff preference.