Waterville Area Boys & Girls Club - Harold & Bibby Alfond Youth Rec Center

I’ve been a member of this facility for a while now, and it’s truly one of the best community pools around. The combination of indoor and outdoor pools makes it a great place to swim year-round. The facilities are always clean, well-maintained, and welcoming for families and individuals of all ages. The swim lesson program is fantastic. The instructors are patient, encouraging, and really take the time to help each swimmer build confidence in the water. You can tell they care about teaching proper technique while making lessons fun and engaging. The swim team program is also top-notch. It’s competitive but still focused on teamwork and personal growth. The coaches are supportive and create such a positive environment for swimmers to challenge themselves and make friends. Whether you’re looking for a place to exercise, enroll your kids in swim lessons, or be part of a great community, this pool has it all. The staff truly care, and it shows in every part of the experience. Highly recommend!

Coach Kevin should not work with the special needs adults basketball team, he does not have the skills or the knowledge to deal with people very rude and unprofessional should go get a job in retail,

1) My Child is different, and I understand that it takes a trained and willing person to care for him.what has been upsetting with my experience is the inconsideration for my time. Let me put it this way: if I sit at a person’s office and they tell me that they won’t accept my child to the program anymore unless he has a one on one. What’s the point to schedule another meeting to tell me that same thing if not just frustrate me as a parent who’s already going through a lot. What human being wouldn’t be frustrated if while communicating with your organisation via email the staff expresses that they want to meet to see how they can offer support, and while the parent gets to the meeting, you don’t provide anything pertaining to support, but you just tell them ,what you had already told them : you cannot provide care for the child!! Isn’t that a waste of my precious time??? That’s not fair🤷🏾‍♀️. 2) ALSO, another thing that needs improvement is one of the ladies at the reception. One thing I’ve learned while working as a customer service agent is that. You cannot hold that position if you’re going to carry the wrong energy.All of the times I’ve been there that one particular lady was terribly unwelcoming , almost as if she doesn’t like people like me, and not only that’s not nice, but also that doesn’t look good on your venue!!!

We have had our membership for three years, my husband was sitting on chairs in the gym , watching our kids stuff, due to things being stolen. A worker came in was very rude, my husband tried talking to another lady who was also very rude. Another guy came down who would not listen to us, saying how unfair it was that people pay for memberships and can't use the pool or basketball courts. The weight rooms are never wiped down and people sit there on phones while you are waiting for machines. Workers at the upstairs desk or there phones , what if there was something they missed due to them being on phones. Told we would be reimbursed for our payment for the month, nothing. I see why alot of the amazing workers they had there left. There's alot there that noone takes in consideration and have rude staff members not all hut a good majority of them. I will never go back there again, after the way we were treated.

The work out space is nice, the swimming instructors are friendly and helpful. However, there isn't a lot of programing for anyone under 8ish. The removed the only space that allowed new, young movers to explore and play. I understand that making money is important for a businesses but taking away the last acceptable toddler friendly space away from the community seems like it was a waste of resources and member's increased fees. If I didn't believe in swimming being a life skill for my kids, I would move myself to a new gym.