Rainbow Child Care Center

I had a very disappointing and unprofessional experience with this daycare. When I enrolled my child, I was told by the assistant director, Dejanae, that my Title 20 co-pay was $0. Based on that information, I trusted the center and continued care for nine weeks. Out of nowhere, on a day I decided to keep her home. I received a phone call and was then informed that I owed $1,800 and that my child could not return until it was paid. Instead of taking responsibility for the misinformation, I was told I would have to make a $50 weekly payment toward the balance plus a $186 co-pay for infant tuition. This was never explained upfront. I escalated the issue to the district manager, Robin, who dismissed my concerns and stated that because I “received services,” I was still required to pay. She was very rude and insensitive to the situation her staff has created. Robin stated the reason I wasn’t informed about the missed payments sooner was because the director isn’t “confrontational”. Which for some reason is my fault????? She later adjusted the balance by removing the late fees and sent me a bill, but has since ignored my calls. The daycare policy is after two week of non payment the child cannot return till payments have been made. With this in mind the daycare let us come everyday for nine weeks. Not once was a late payment mentioned by the director who I saw everyday if not twice a day. I agreed to pay for the two weeks including late fees. Not to mention title 20 cannot be Charged for service if co pays havent been made after 3 weeks. Since this occurred I’ve called twice a week for weeks now going on over a month, left messages to get my un-enrollment paperwork and still have not received a single call back. This situation was completely avoidable if the assistant director had been transparent from the beginning. Instead, I was blindsided with a bill I never agreed to, and left without childcare for my infant. This resulted in calling off work and having to find other child care on a short notice. Parents should be able to trust that a daycare will provide clear, accurate information — not misleading details that create financial hardship. I strongly urge any parent considering this center to get everything in writing and to verify all co-pays directly with the director before enrolling. The lack of accountability, poor communication, and unprofessional handling of this matter make it impossible for me to recommend this daycare.

Ever since I came to this daycare I’ve had so much weight lifted off my shoulders. It is a family atmosphere where the staff looks out for the families. On more than one occasion the staff has stepped up for me in a way that I’ll never forget. Everyday my kids have the best experiences and they love being there. Everyone treats my kids so wonderfully. It’s so nice never having to worry about my kid’s safety while working. The teachers are wonderful and they personally give me reports on my children. My son and daughter have both learned so much by being here.

1 star feels like too many, but that's as low as you can go! Not only are their rates higher than other places, they also promise services they don't provide. They were to provide bussing to and from school, but on several occasion they had no bus driver, forcing us to be late for work and leave work early, but still charged the same rate. They required a notice when leaving so we gave a 3 week notice, but they still tried to charge us. When I notified the director, she said she forgot to remove our name from the billing. Our child has not been in their care for 3 months, but yet they continue to charge us. There are cheaper places with better service. Shop around!

The staff is absolutely wonderful. All of the ladies there treat my children with kindness and respect. My son has ASD and they do a great job of communicating with him, and understanding his needs. Ms. Rebecca the center director is so involved with all aspects of the center- she truly has a passion for her job and loves all of the children there. Ms. Brenda is wonderful with my special needs son, and is great at communicating with parents. All of the staff is truly fantastic.

My grandchildren attends this daycare and I have met the Director, Tiffany Mack, and I think she's a great director! She's, attentive, understanding and personable! She's always available to address any questions or concerns that my daughter may have. I would recommend this daycare for anyone seeking a well managed and maintained place to look after your children!