Primrose School Of Murfreesboro

I am writing this review to share my family’s experience so other parents can make informed decisions. My daughter attended Primrose until December 2025. We ultimately withdrew her after ongoing concerns about communication, follow-through, and basic care. The first time I was told that my daughter was experiencing “severe, daily issues” in her classroom was on 11/13/25, when the owner, Susan Burrow, stated that she was overwhelmed at school and unable to keep up with peers. This was surprising, as her teachers had consistently reported that she was having good days with only occasional incidents. The following day (11/14/25), I met with the Assistant Director, Blanne Burrow, to discuss simple, low-effort strategies that could help support my daughter when she became overstimulated. He took notes, and I sent a follow-up email summarizing our discussion. Later that afternoon, I received a call from the owner stating that none of the accommodations worked, despite it being only a few hours since our initial conversation. She also requested an “updated” diagnosis for my daughter’s autism. I had to explain to a childcare provider that autism is a lifelong neurodevelopmental disability and that the diagnostic criteria do not expire. On 11/21/25, I followed up with my daughter’s lead teacher to ask whether the suggested accommodations had been shared with her. She could only recall one item, which made it clear the list had not been communicated or implemented in any real way, despite assurances that these strategies had already been attempted. There were also two separate occasions when I discovered that my daughter had not been changed for an extended period, resulting in soaked clothing and irritation: • 11/26/24: I noticed at home that she was still wearing the pull-up I had put on her that morning. It was fully saturated, her pants were wet, and she had had a bowel movement that caused irritation. I reported this immediately to the director and her teachers. • 10/1/25: I noticed the same situation when picking her up—wet pants, soaked pull-up, and a bowel movement. I brought her back inside to be cleaned and informed her teachers and the front desk, and notified the director the next day. These were not isolated communication issues. They became a pattern of concerns regarding transparency, follow-through, and basic care expectations. After weeks of trying to collaborate and advocate, we made the difficult decision to withdraw. After speaking with several staff members, I learned that my experience was not an isolated case. I was told that Primrose has pressured other families to withdraw children who fall outside what the school views as ‘the norm.’ I also learned that staff are not given any training on how to work with children who have special needs, despite repeated requests from teachers for that support. Every child deserves to feel supported, safe, and cared for at school. Unfortunately, that was not our experience here. Update in response to the owner’s comment: As I suspected, leadership’s main concern was toileting, which is a common developmental delay for autistic children and should be supported with individualized care, not by calling a parent because a child becomes upset. The owner’s comment about “not forcing children to do any life skills” is wildly misleading and concerning, as childcare providers are required to assist with toileting and changing pull-ups/diapers for any child who is not fully independent. This statement again reflects a misunderstanding of both developmental norms and basic childcare responsibilities. I am concerned that the owner chose to publicly share details about my child’s toileting challenges + age. This is private information about a minor and should never be discussed in a public forum, regardless of whether leadership is attempting to defend itself. Unfortunately, the response to my review reflects what I experienced throughout this process: deflection and lack of accountability rather than a willingness to address concerns or provide appropriate support.

My family and I have truly enjoyed being with the Primrose over the past seven years. All three of my children have loved their time there, and I can see that they have not only been well cared for, but have also grown and learned so much. The curriculum is very well-structured, and we are grateful for the nurturing environment they provide.

I am very disappointed with our experience at the Primrose School of Murfreesboro. My African American child has repeatedly come home upset because the white children in her kindergarten class refuse to play with her. She has to ask them to include her, and she is consistently denied, while none of the white children initiate play with her at all. This has hurt her feelings deeply and has made her feel isolated. What concerns me even more is that the teachers appear to see this happening but do nothing to address it. I have seen no effort to promote inclusion, guide healthy social interaction, or intervene when exclusion is clearly taking place. As a parent, it is heartbreaking to know that my child is experiencing what feels like discrimination at such a young age, and even more disappointing that the adults responsible for creating a safe and inclusive environment are not stepping in. I hope the school takes this seriously and starts addressing these issues so no other child has to feel the way mine has.

The staff and teachers are great. As a parent, you are putting a lot of trust in someone or place to watch your children and teach them. We have always felt like Primrose had our kids best interest in mind. The teachers are absolutely awesome from top to bottom. We have had children with them from infant all the way through pre-school and couldn't be more pleased with the care and service they provide for us and our kids. Would highly recommend to anyone looking for a great school for their young kids!

My daughter Olivia goes to Primrose, and we’ve had a wonderful experience. I really appreciate the caring environment, the structured curriculum, and how much focus they place on social and emotional development. It’s clear that the teachers genuinely care about the kids, and Olivia has really thrived there.