Primrose School Of Lutz

My son started at Primrose Schools as an infant after spending his first 9 months at home with a nanny. While he did well in both settings, he has absolutely thrived since joining Primrose. I was amazed at how quickly his mobility and social skills developed once he began classes and was surrounded by other kids his age. I love the activities, the frequent pictures, and the phenomenal communication. The teachers have been consistent and caring, and the focus on safety and keeping everything clean gives me so much peace of mind. We couldn’t be happier with our experience, and I highly recommend Primrose School of Lutz!

Excellent school. Highly recommended! We love the daily activity reports because they tell us all about our grandchild including time in/out, time and duration of nap, time/result of diaper changes, menu for each meal and whether she ate all, some or none of it. The narrative lets us know exactly what the class is working on each day. The many pictures included, illustrate each day's activities and lessons. With that information, we can follow up and provide additional relevant learning experiences at home. The Front office staff, Director and Teachers are very caring. They greet each child by name and know each child's personality. Special praise for the cook who has introduced many different healthy foods and our grandchild is now a very good eater. Our grandchild looks forward to going to Primrose School of Lutz every day and being with the fantastic teachers and classmates. It's a wonderful, well run school. Everything is very clean and all the children always are happy. Kudos to the teachers and management team for a job well done!

BE AWARE! Disrespectful, unprofessional, rude, and dishonest director - Monica Rivas. We scheduled a tour, and beforehand, on the phone, I was promised a spot for my kid. When we arrived, the director didn’t even greet us; instead, she immediately asked for a VPK certificate, then came back and said she had to call someone to confirm that my kid qualified for VPK, even though we had an official document in our hands. She was rude, raised her voice, and refused to give us a tour, instead insisting we wait while she made her call. It was rude and highly unprofessional. I can only imagine the communication issues the parents might have with her. After that, I never even planned to return. Later, I received an email from her stating she had confirmed my child’s eligibility for VPK but that, unfortunately, there were no spots left, even though the day before, there were plenty. What a joke! Avoid this place and save yourself and your child from unnecessary headaches. I did!

We have been a Primrose family since 2018 and cannot say enough great things. The Primrose staff genuinely love their jobs and love my children. It is so difficult to leave your children with anyone else, but the teachers at Primrose care about your child and your child's development. The curriculum is top notch; my current second grader is reading 1-2 grade levels ahead and has been since she was first tested in kindergarten. I attribute that to the phonics and learning she had in her early education at Primrose that set the foundation for her academic excellence. The best part about Primrose is that it is not a daycare; it is a school where my children have learned not only academics, but how to make friends, be kind to others, and be good citizens. I highly value the experience my children have received and would recommend Primrose to any parent looking to invest in their child's future.

Absolutely terrible experience with this daycare. I paid the $75 application fee and never heard back from them about whether my child had a spot. I followed up via email, and Danielle responded saying my daughter was placed on the waitlist and that they would call when a spot opened. That call never came. Eventually, I reached out to the director, Mrs. Rivas, hoping for some clarity — and was instead met with rudeness and zero accountability. She blamed me for not following up, saying, “We are human and we get busy.” She didn’t apologize once, wouldn’t let me speak, raised her voice, told me to calm down, and then hung up on me. I kept saying mem your voice is cutting, I can’t hear you clearly and she just kept talking and hung up on me. I called right back, she did not pick up. I called the school and someone picked up and clearly lied on my face that “she’s with a parent”. I was just on the phone with her 30 seconds ago, so you could have been honest and say we will not refund you and we do not care about parents like me because we have spots filling up no matter how you feel and what happened in your situation. Completely unprofessional. This isn’t even about the $75. It’s about how poorly they treated a concerned parent who simply wanted to know why their child was forgotten. If this is how the administration handles basic communication and parent concerns, I can’t imagine how they handle the care of children. Proceed with caution.