Ozark Guidance-Siloam Tdt

I had a very disappointing and unprofessional experience at this therapy center. After missing two appointments, I was told I could no longer schedule afternoon sessions—even though I explained that my daughter doesn’t want to miss school, and after-school times are the only option that work for us. When I mentioned that, Crystal immediately caught an attitude with me, which I found completely unnecessary and unhelpful. Later, when I spoke with Sarah, the manager, I explained that I work in a clinic too and that she wasn’t telling me anything I didn’t already know—I understand how protocols work. I also pointed out that if they truly wanted to help my daughter, they could have found a way to see her sooner. Instead of responding with professionalism, Sarah said sarcastically, “Oh yeah, because you know everything.” That kind of remark, especially from someone in leadership, is completely inappropriate and dismissive. It became clear to me that they simply didn’t want to work with us because I was seen as a “problem patient.” This kind of judgmental and unempathetic behavior has no place in a mental health setting. If you’re looking for a clinic that puts compassion first, I would strongly recommend looking elsewhere.

If there wasn’t something mentally wrong with me as I came into the place there certainly is now! I hand delivered a referral from my primary doctor to see a psychiatrist. While I am there I give an explanation of what is going on and also say I need to schedule an appointment with a psychiatrist. They have me fill out my paperwork and I ask when my appointment will be and they said they would call me to set it up. I don’t get a call until 2 weeks later. The day before my appointment I get a text that I need to arrive an hour early. I call because my appointment is at 9am, I live 45 min away and can only drop my daughter off at school at 7:45. I inform them I may be able to make it by 8:15 if traffic isn’t bad but it may not be until 8:30. They said I really needed to be there at 8 to fill out papers. I told them I already filled out paperwork and again told them I wouldn’t be able to make it by 8. They said there would be more to fill out and to just get there as soon as possible. Come the day of my appointment, I was able to get through school drop off fast and was able to make it there by 8:15. They checked me in and told me to have a seat. I sat there for an HOUR doing nothing in the waiting room… 9:15 comes around (appointment was at 9) and they call me up to the desk. They have me sign ONE paper… I didn’t need to get there an hour early to sign ONE paper… Then after signing it they inform me that the “therapist” had something come up and will have to RESCHEDULE !! I said I wasn’t supposed to see a therapist, I was supposed to see the psychiatrist; that is what the referral was for and that is what I said when making the appointment. They informed me that in order to see the psychiatrist, I would first have to speak with the therapist… I asked how long it would take to get in to see the psychiatrist after The therapy appointment and they told me it could take months to get in as there’s a waiting list. I said “So I drove 45 min here to wait for an hour for you to tell me that I can’t be seen. And on top of that no one told me I wouldn’t be seeing the actual doctor until now. No one informed me it would be months before I could see the doctor….” A total of 2 1/2 hours of my time and gas waisted.. I’ve been waiting for months to get treatment for my mental illness that has caused me to lose my job and I can’t seem to find any good help…

Originally went in 2022. Appointment system is a mess, will call, cancel and reschedule weekly. Actual therapist I was seeing was very ineffective. Tried to switch and they wouldn't let me. Very poorly managed.

I've always had a great experience but today the front desk lady tried holding my own information from me. She was extremely rude. I'll never be going back.

Love this place and the pple that work here