North Ridge Child Day Care LLC

To the entire nursing team & support staff in the RCU & KCU units your skill, & encouragement meant more than words can express. Samena Massally your team are rock stars. You were a source of comfort & hope in my brother Lance's last months. Thank you for taking such good care of him the last 3-1/2 years of his life. Teasing him, laughing with him, & treating him like family. He loved to tease all of you back. Nursing homes & transitional care are the unsung hero's of healthcare, and we appreciated all that you did for Lance. Samena, your team shows compassion and dedication to your patients, and thank all of you for taking such good care of my brother.

My 99 year old aunt received excellent care and concern from the staff at Northridge, from nursing supervisors, nurses, social workers and of course the hard working aids and assistants. Staff leaders were always available to talk to our family members about our concerns for her health needs. My aunt passed away yesterday, and I would like to thank the staff for their tireless efforts on her behalf.

First review ever, my dad was sent there for "rehab" from the hospital for about about a month, please if you can, do not let your loved ones go there. During his time there he was sent to the hospital 4- 5 times from falling, dehydration and multiple uti infections from not being clean which eventually turned into vte infection from this nursing home. His legs were so bruised up from theme ramming him into stuff when he was in his wheelchair it was unbelievable.(the hospital did take pictures and working on what we can do now) I would go visit him and he would be in the corner of the cafeteria with his head down and drink spilled on the floor with no one in sight.We would also go there and food would be on his bedside im guessing for hours, they knew he needed help eating and drinking water but did not help. I would ask what kind of meds they were giving him and they couldnt answer the question. The urine smell in this building was so strong you could barely breath and made my eyes water and difficult to breath, i never once had a care meeting or seen any doctor. We did eventually get him out to a different place but ended up passing away less than a week later. please think twice before putting a loved one here.

Have been in the TCU since March. My Rehab has been a long time with still a bit to go. The Staff in the Therapy Departments have been OUTSTANDING! My personal experience with the Aides and Nursing staff have been very good. The maintenance staff does the best they can as fast as they can. Housekeeping does well. I have thought long and hard about the all the words I could write but I have summarized this the best I can. Thank You Northridge for the Care You have given me (and more)

I don’t usually write reviews, but I feel compelled to share my experience. I am extremely disappointed with this facility. My father has ended up in the ER several times, and we were proud to believe he would receive the care he needs here. Unfortunately, he rarely gets that care. Every time I visit him, he is in a hospital gown, and the staff never bathes him or assists him with brushing his teeth. He has memory issues, and the staff does not seem to really care, including the nurses. Don’t get me wrong; there are some good staff members who engage in conversation with me. However, they only attend to his needs when family members are present. His room is not cleaned daily, or even weekly, for that matter. They do not help him eat, nor do they ever ask if he would like water or anything to drink. I am baffled by how they operate and what they are supposed to be doing to help him. On two occasions, he was sent to the hospital due to his blood sugar being over 600. When I inquired how this could happen, the only explanation I received was that it was due to his health issues. They often blame the patient for having elevated blood sugar levels. The reason he is in memory care is so that he can receive proper care. It’s frustrating that family members must intervene to ensure he gets the basic necessary help, which is not even being provided. Recently, he was sent to the hospital again because his blood sugar soared to over 1000. I’ve had enough, and I refuse to wait for him to die in this facility. He is in nursing home memory care to be taken care of, but that care only seems to happen when family members are present. This is all documented. If you truly care about your loved one, do not bring them here; it seems they do not care about their residents. Each time I ask how these issues occurred, they blame my father rather than taking responsibility for their mistakes. I am disappointed, and it may be time for lawyers and the court system to address this situation and the neglect he has experienced.