Metropolitan Fam Srvs Arbor View-Dupage

Metropolitan Family Services DuPage is a fantastic organization. The purse donation drive is a awesome initiative. Getting involved with a neighborhood resource is the influence Metropolitan Family Services DuPage evokes. Big fan.

Update: 5 months later the care is more of a joke. The new one doesn't even show up for most sessions, claiming the computer is deleting all of my appointments over and over. Casework has never happened despite me asking repeatedly for help. They didn't follow through until a month later and it was too late. I've requested a different counselor repeatedly but she just ignores it and then deletes my next appointment again. I've been going here for about 7 years. Over the pandemic they changed their entire setup and lost all their staff that had been there for years. Now there is a ton of turnover and they can't seem to provide services or any continuity of care. The people don't care and won't help. They also gave my friend services for a year with a payment agreement on a sliding scale, and sent a bill for thousands after a year. Go somewhere else if it is an option for you.

Unhelpful and misleading. They told me if my insurance wouldn't cover for services they could instead offer me a sliding fee. After they discovered my insurance wouldn't cover for their program they then said they could not offer any service to me. I asked about the sliding fee to which they replied 'we never mentioned that'. Don't offer something you cannot keep in the first place. It's unhelpful and frustrating. They clearly don't care about anyone's situation even if they are in crisis.

I just want to say that Counselor Carol C. and Dr. Jamal are absolutely wonderful at what they do. They both has helped me tremendously. I appreciate their dedication and hard work they do for their clients. Keep up the AWESOME WORK you both are doing. Denise S.

A place my child LOVES! Thank you for your assistance Philip G. & Metropolitan Family Services.