Life Time Fitness Camp

This is my first time being a member of a bougie-adjacent gym, and lemme just say, I get the appeal. I love LifeTime! I really enjoy this location's arrangement of updated equipment. I don't often have to wait to use a machine. As a severe germaphobe, I also appreciate how many cleaning stations there are (now only if everyone would use the wipes as much as I'd like...). I love all the amenities the gym offers; the InBody scan gave me the opportunity to do a body composition test when I otherwise would not have, and the cafe has plenty of options. Shoutout to Mabel, the first friendly face I met when I joined! All the employees are really nice and seem genuinely happy to be there, which makes a difference. My only qualms: I wish they had saunas in the respective locker rooms instead of coed(I've seen other Lifetimes in the US and Canada do this). Also, I wish the towels were longer. I wouldn't necessarily consider myself to be in a larger body, but I need two towels just to walk through the locker room comfortably lol. Anyways, for all that Lifetime offers, I think the membership is absolutely worth it, and I actually look forward to heading to the gym because of how nice it is. I'm a fan!

I've been a member for over a year now, and let me just say, this membership is worth every penny. I thought about leaving 6 months ago, and trialed other gyms that were cheaper, but quickly realized no place is cleaner than this place. - and cleanliness and organization is a necessity for me. You can see the staff regularly walking around cleaning the equipment and putting stuff back where it belongs (when people leave things where they don't belong). I will say though, this is minimal. The culture of the other members, is mostly to put things back where they go (also a pet peave of mine at a gym). They have so many amenities that I love - the steam room, the hot tub, the outdoor pool. I mainly use the weightlifting equipment, but I will do a class here and there, and I love the variety to choose from. I LOVE their spin class - Kristina R. on Friday at 12pm - is a MUST! I love the GTX classes when I'm looking for a bit of strength training and HIIT, and when I want a restorative class, I hit up the Surrender Yin class in the state of the art, yoga studio (it smells of essential oils, and has capability for hot yoga). If you are in to cold plunges, they have this too - it's just not my thing, but my husband loves it. There is so much space to do what you need to do - so much equipment, you can always get through your workout easily. There are times in the day that are busier than others, naturally. I typically go around 10-11am - and it's wonderful. If you can wait until 2pm, it's a ghost town in there, and you can move through your workout quickly. Anyway, I'm a huge fan, and I don't see this membership as an expense, rather an investment into myself, and my mental and physical health. I walk in and feel better instantly knowing I"m doing something for myself, and have all the choices in the world depending on what I feel like that day.

I have been a member here for a little over 6 months. The front desk employee are absolutely GREAT! Shout out to Maple and Katie and everyone else. Keep up the good job!

I’m extremely disappointed with the customer service at Life Time – Cinco Ranch (Katy, TX), specifically in the café. For the past couple of months, my fiance has repeatedly experienced rude, dismissive, and uncomfortable treatment from a particular café employee. Because of this, he emailed the manager, Melissa, to address the issue and hopefully improve the experience. Instead of the concern being taken seriously or corrected, the behavior was justified using “policy” explanations. However, he was never provided with a copy of the policy, nor was he given any update or clarification despite requesting it. he also asked multiple times for a follow-up or a meeting with the manager, and to date, he has not received a response and I doubt he will ever. This is not what I expect from a gym that promotes itself as a premium, high-end experience. The issue is not about a policy—it’s about poor customer service, lack of accountability, and management failing to follow up. If you’re considering this location, don’t expect top-tier service or management support when issues arise. Unless you're somone that doesnt look like us perhaps you will get DIFFERENT service.

Kristen was absolutely wonderful at the front desk. She greeted me with a warm smile the moment I walked in and was incredibly patient throughout the entire process. No matter how many questions I had, she took the time to explain everything clearly and kindly. Her professionalism, calm demeanor, and genuine friendliness made the whole experience so much easier and more enjoyable. Kristen is truly an asset to the team!