La Fitness Kids Klub @ Sugar Hill

I’ve been to a lot of gyms, but LA Fitness Sugar Hill is on another level. From the moment I walked in, I could tell this place was special. It’s spotless—every machine, every corner, everything is so well-maintained, and you can feel the pride they take in keeping it that way. The staff here? Amazing. They’re so friendly and genuinely care about helping you reach your goals. They’re not just checking you in—they’re cheering you on. The vibe in this gym is unbeatable. It’s not just a place to work out—it’s a community. Everyone here, from the staff to the members, is supportive and positive. You leave not just feeling stronger but more motivated every time. If you’re looking for a gym that’s clean, welcoming, and actually inspiring, LA Fitness Sugar Hill is it. I can’t recommend it enough!

A few weeks ago, I left a review detailing how I showed up at this LA Fitness location at 7:50 AM, expecting the gym to open at 8:00 AM as scheduled. No one opened the doors. I waited until 8:30 AM before leaving — over 30 minutes of my morning wasted, with ZERO communication, ZERO explanation, and absolutely NO staff in sight. I called it unprofessional then. I take that back. That word doesn’t even begin to cover what this has become. Fast forward to now — it's happened again. Twice. On two different Sundays. Same exact situation. Doors locked well past opening time. No sign. No notification. No apology. Just members standing around outside like it’s some kind of joke. Let me make something crystal clear: we are paying for access and consistency. Not “maybe we’ll open, maybe we won’t.” Not “show up and find out.” I structure my mornings around being able to train at this location before work. That means your failure to simply unlock a door and do the bare minimum completely derails my day. This isn’t just an inconvenience anymore — it’s a pattern of complete mismanagement. So now I’m done being patient. I want a direct answer on the following: Why is this repeatedly happening? What permanent solution is being put in place to prevent it from happening again? When and how will someone from management or corporate be contacting me to address this? You have my information on file. If you value your members at all, someone will be reaching out. Because if this is how you're going to run this facility — with no accountability, no respect for your paying members, and no effort to communicate — then don’t expect loyalty, and don’t expect people to stick around. We’ll take our money elsewhere. Fix this. Immediately

Love my Zumba instructors—Allynne on Saturday mornings and Kat on Monday evenings. They both have their own unique style, but they bring plenty of fun and enthusiasm to their classes. They keep their dances fresh, and you can’t help but leave feeling motivated and uplifted. Their routines are engaging, and their music choices are perfect. They make everyone feel welcome, no matter their level. If you’re looking for a Zumba class that feels more like a party than a workout, this is the one.

I'm very disappointed with their business model. I have been with LA Fitness for a long time, and have 4 accounts for me and my 3 boys. My oldest son does not go to the gym anymore and my wife is interested in going. You would think I could swap the account for my wife but no. They want me to start a new contract with initiation fees and higher monthly rates. This is so ridiculous to me. As a paying customer with 4 accounts they are perfectly fine with me paying even if its not being used, but not concerned with me getting my money's worth. It's not good business.

LA Fitness in Sugar Hill has been my go-to spot for the past years! Absolutely love it! Staff is very polite and respectful, and they do a great job keeping the gym clean. Highly recommend!