Ksr Kids LLC Dba Lightbridge Academy-Westfield

We disenrolled my son after only two months at Lightbridge Academy Westfield. Honestly, we would have done it sooner if it weren’t for their 45-day policy, and we regret not pushing to pull him out ASAP. The number of issues we had in such a short time was horrendous. My son was in the mobile infant room. First, at the open house, there was no communication about the children’s daily schedule, and the overall presentation was unprofessional. The teachers read off a paper and gave us no instructions on drop-off/pick-up routines. Almost daily, my son’s lunch dishes were scattered throughout his bags, lost, or we took home another child’s materials. We packed lunch and snacks daily. However, my son was continuously fed snacks from the school without my permission, and when I would bring it up I was assured they were not. But at pick up, they would tell me he enjoyed the school snack today. The staff in the room was unprofessional. They were using the iPad for personal searches, the pictures they sent home were blurry or did not always include our child, and they were not warm and friendly to us. The app was never accurate, and we were rarely updated on the amount of food he was eating. If this was brought up, we were told the app was down. But then magically fixed moments later. The communication between the teachers was awful. Their tone towards us and our son was rude, condescending, and it often felt like they did not like him. Because of these attitudes, we did not report the small issues for fear of retaliation against our son. Unfortunately, these are only the small issues, but towards the end, there were issues of neglect. In my son’s last week at Lightbridge, he was sent home twice with a diaper that was clearly not changed in a long time. Each time it was about 4 hours in between. They would change him, give him lunch, put him down for a nap, and wait an hour or so after he woke up to change him again. On his last day, he had such a bad rash that he was struggling to walk. Not a single teacher in the room noticed. It is hard to tell if they don’t care or are disorganized. However, changing a baby after a nap is common sense. When we called to complain (for the sake of other children), Olive gave us a run-of-the-mill response with no remorse. We highly recommend that you do not send your child here.

If you are looking for a place that is professional, caring, and most of all compassionate when it comes to the care of your children, I would most definitely NOT recommend this place. I was inquiring to possibly send my toddler there for the upcoming school year since she is in need of a place to start her schooling. Firstly, even before asking for a tour, they put me on a waitlist for my child to even be able to enroll. My husband and I still wanted a tour to see where she might be attending, I scheduled one in accordance to our schedule as working parents. Even spoke to them a few times because I had to change my initial appointment. Time came for our tour and before we went in I called to let them know I was going to be a few minutes late, they told me my tour was a no show for the day before and they couldn’t see us. I explained many times that I changed it due to mine and my husband’s work schedule. They were less than understandable and very unprofessional with what they told me over the phone. It’s safe to say I took my toddler off the waiting list and told them I would not be sending my child there by any means. Olive at the front desk truly made my decision an easy one thereafter. The current director then received an email from me explaining all of this so that she is aware of how her place is being ran. No email back, no phone call, no apology. Save yourself a some stress and enroll your child somewhere where not only you will be appreciated but your child as well.

Lightbridge Academy in Westfield has been a wonderful experience for our family. The teachers are warm, attentive, and truly care about each child’s growth. Communication is excellent, and we always feel informed and connected. The curriculum keeps kids engaged and learning, while the center is clean and safe. Our child is happy, thriving, and excited to go every day—highly recommend!

Lightbridge Academy is outstanding! The staff are warm, professional, and genuinely care about creating a positive environment. The center is always clean, safe, and welcoming. Communication is excellent, and the program strikes a great balance between learning, play, and social development. Highly recommend!

I looked into the school for my daughter and had such a great experience! Staff seemed kind and friendly, walls were filled with students art work. But unfortunately my house didn’t close but after visiting I would highly recommend. Everyone in the office was so pleasant