Koalaty Time Encore

We are on our 3rd kid at KT and have been here for 4 years. Jan truly cares about the kiddos and families she serves. Her curriculum encourages curiosity and manners from a young age. We can’t recommend the staff here enough!

We had our son enrolled in Koalty Time for 3 years. Started out fine even though we had heard some of the horror stories from the parents and teachers about the owner Jan. We went most of the time with no issues because Jan took a liking to our son. Also several teachers left notes and phone numbers to offer babysitting because they adored our son so much. We are still friends with, and have many of them babysit to this day. I still to this day have no idea what happened or what the fallout was with Jan and our son. She always seemed to adore him. On our second to last day before we chose to pull our son from Koalty Time I arrived to pick up our son and was told by the woman at the front desk that he was in Jan's office. I waited for her to call me in were I saw our son sitting on her office floor along with another girl his age. He was crying and the other child looked confused and terrified. As soon as I walked into Jan's office she was very visibly upset and started becoming very emotional and saying she "just can't do this anymore" I then asked what had happened and she said that when they have story time the children are expected to sit in a circle on carpet squares. She explained our son was rolling the carpet square and throwing it in the air and that his teachers "just couldn't handle him" I said that I understood and we would discuss listening better with our son. She then got down and asked our son if he wanted her to put him in Miss Charmin's room? She then explained that she would have Miss Charmin sit on him, and that's what she does when children don't listen. (Miss Charmin is an older teacher at the center that is over weight). At that moment our son started crying again and then Jan bent down and said "you know Miss Jan loves you" and proceeded to hug him. We then left for the night. We spoke with our son about being a good listener and following the rules. The next day would be our final day at KT. My wife was called at roughly 2:30-3pm. She was told by the front desk person that we needed to pick up our son because he wasn't listening. We thought this must be some kind of joke? We have never heard of having to pick up a 3 year old for not listening? My wife asked if she could talk to our son and see if she could see what was going on? The front desk person then put her on a brief hold. When she returned she said Jan was adamant that he be picked up. My wife then left work early to pick up our son. When she walked through the door of KT she was greeted with Jan. My wife asked Jan if they could speak in her office about what had happened and why our son had to be picked up early? Jan then became very angry and refused to talk and said she "wasn't doing this". That's when we decided that we would no longer be sending our child to KT. My wife then went to our son's room to get him and collect his things as Jan told my wife to do. As my wife was carrying my son out with his belongings Jan yelled at her "someone needs to teach that kid some manners!" Completely unprovoked and in front of staff and other parents. We have also learned about Jan being on an episode of Dr. Phil with her own daughter that works at the faculty. Definitely worth doing your research before subjecting your children to Jan's antics. I do speak highly of the staff. We met many good employees that work or have worked there, but the story they all tell about Jan is the same...

We were here just under three months. Things were pretty good at first then our child had their biting incident after a month or so. Received a call from Jan (owner) asking if they could give Tylenol or Motrin. We said we wanted to be the ones to administer medications when they’re needed. We were asked multiple times during our time here if they could give him Tylenol or Motrin. Just because a toddler bites doesn’t mean they’re teething; medication isn’t always the answer. It became concerning how many times it was mentioned they’re approved by the state to give medications. Bit someone, Tylenol. Seems like he had an off morning, Tylenol. Things changed when we advised we didn’t want them to give medications. If medication is needed, probably shouldn’t be there. Subsequently, we brought our child in one day after being sent home for coughing (no fever), and his cough was nearly non existent when we got home. It only occurred when he was laying down, which could’ve been post nasal drip. Again, no fever. When I was asked by Jan why we brought him in the next day, I mentioned he didn’t have a fever and she said it didn’t matter. When I asked why the other kids coughing and with snot all over their lips weren’t being sent home too, she told me to leave and implied I’d get a phone call later. It was clear as day we were being treated differently, and 100% believe the shift occurred when we stated we didn’t want them giving medications. We heard from numerous families the center is really good if you can deal with Jan, but we couldn’t anymore. The majority of teachers were phenomenal and very friendly. Multiple teachers confirmed our suspicions in our final days, which was that our child was being treated differently than other kids that bit or had cold like symptoms. You can also see on the live cameras they’re often times out of ratio. Would not recommend.

I am delighted with the exceptional care and nurturing environment provided by Koalaty Time. The dedicated staff, led by knowledgeable professionals, creates a warm atmosphere where my child thrives. The variety of stimulating activities and educational programs are impressive. I appreciate the regular updates and effective communication, which keeps me informed about my child’s day. Nevertheless, I wholeheartedly recommend Koalaty Time for its commitment to children’s well-being and development.

We really love Koalaty Time for our son. He was in a different daycare before and the level of cleanliness alone was worth the switch. The staff not only knew my son's name within the first day or two they knew my name within the first week. They are always there to greet you and the staff were very helpful in making my son comfortable when he initially started and was upset when we left him. We are very glad we made the switch!