Kindercare Learning Center

Hello everyone, I am a single mother of twins and I had a very hard time finding somewhere to trust my kids with. Like you, I’ve looked at all of the reviews and eventually my friend recommended me here. This KinderCare is a little out of the way of my daily drive to work at 6am but so so sooo worth it. I was mostly concerned about my son who has a bit of a hard time with behaving. This day care has not only helped me identify triggers and patterns of behaviors but also made a chart to help me better understand. Instead of scolding and being mean to my child they tried to understand and empathize with him and as a team we have worked together to figure out in which ways he learns and behaves his best. My daughter who is his twin has also gained a lot from this school. Not only did I have a sitter while I went to work but my children became very familiar with the alphabet, numbers, days of the week and so on. They do plenty of activities and upload the meals and pictures throughout the day to their app of my kids. I’m a nurses assistant so I usually have my Apple Watch on and I can honestly say it brings me joy to see their faces and know what they are doing even when I am not there. Mrs. Julie who I believe is the director of the chino hills location is so so sooo awesome! Every concern I’ve ever had I’ve always came to her with and we worked through it together. I’m not a review person and never have I wrote one before but I remember looking through all these reviews feeling hopeless and wishing I could find just one honest daycare review that gave me more than “great place” or “awful business” . I will genuinely miss having my kids here once they enter into kindergarten.

My daughter has been coming here for almost 3 and 1/2 years. I love this place so much! Julie, the director has always been so caring and welcoming to our family and our special accommodations. My child's father and I have shared custody, so her teachers have always been so helpful with communication and making sure that Paperwork makes its way to me. My daughter has created such a unique bond with each of her teachers and the staff members. I wouldn't take her anywhere else!!

We pulled our babies out after less than a month due to concerning red flags. Details: I was lied to about an incident involving my baby. I was told another child pushed and kicked wood chips at her. But her mouth was covered in wood chip splinters and she was shaking. She was coughing and shaking. I walked in a few seconds after the incident happened so I did not see it; but I saw the her on the ground surrounded by two teachers; evidence clear as day on my daughter’s face that I was lied to. She continued to shake after we got to the car. I tried asking her what happened but she has a speech delay. I described what I was told and she started crying very hard; began “fake” coughing and grabbing her face. She was trying to communicate something but didn’t have the words. It was heartbreaking to watch her struggle to process what happened to her; and process that the daycare staff was negligent in telling me the truth. Naturally I spoke to the director and expressed my concerns. However, Krystal dismissed them and would not address the obvious lie told by teacher Jade. I asked several questions & gauged Krystal’s and Jade’s reactions. More red flags. I expected to be told that the child would be placed on a behavior plan, however I literally had to demand that happen. After talking more, it was easy to ascertain the child had been having issues with behavior before this; and the daycare staff had failed in their duty to document the “out of the norm” aggressive behavior. Aggressive behavior which led to my daughter being injured. I ended up asking for the directors boss; I’m not sure of her title, possibly a GM. Her name is Sandi and that conversation brought up more red flags. At one point in the conversation Sandi actually said that if I couldn’t talk to other parents and teachers about this!!!!!! Which, I obviously can talk to whoever I want; it’s natural to make friends with other parents and teachers. HUGE RED FLAG!!! So, I went to the police about my concerns and made a report so everything was documented. I realized I had to pull my kids out immediately but after so much shady behavior I didn’t feel comfortable going back to the daycare alone so I asked an officer to go with me as a witness to help keep the peace. He was absolutely wonderful. He went in and took care of everything so that when I arrived Krystal simply handed me my stuff and that was that. We loved some of the teachers there ( Ms Henny in the toddler room and Ms Ericka who gave me my tour) and were sad to leave them, but since the director thought it was okay to lie to me about what happened to my child: Better Safe Than Sorry. Parents rely on teachers to give them necessary information about injuries so we can take proper care of our babies. Don’t send your precious babies there unless Krystal, Jade, and Sandi are no longer there making it unsafe. Anyone who tells a Mom she can’t talk to other parents or people about what happened is absolutely ridiculous. I wonder if the teachers who actually saw what happened were also told not to talk to me and refrained from doing so out of fear for their jobs. Well guess what? I’m not an employee who will be scared out of whistleblowing neglectful childcare practices. I felt the need to file an actual police report after I was told to keep my mouth shut. Clearly a defensive comment on Sandi’s part. A blazing clue that more is going on. Too big of a red flag to ignore.

Mrs Crystal is great and very accommodating and understanding, especially for families with special circumstances like ours. Mv daughter and son immediately felt safe with her and her beautiful team of teachers, and so did I, I'd recommend her and her center to any of mv family and friends.

Our son has been going to Kinder Care Chino Hills since he was 5 months old and we are so pleased to have him there. As soon as we walked in we felt a good vibe, and a clean, safe, and friendly environment. This has made my transition back to work from maternity leave so much smoother. The classroom of newborns/crawlers is separated from older kids classroom. The director and the teachers are always cheerful, caring, and attentive. My son was on a consistent daytime schedule and the teachers always followed this schedule. They also were very helpful by administering the nebulizer for him twice a day when needed. We used to skip tummy time at home coz my son hates it, but at Kindercare he started liking it coz the teachers do it in small increments and switch stations with different toys/activities. By developing his muscles, he was able to crawl and stand up sooner. As new parents, we so appreciate the KinderCare care app which allow up to get updates and pictures of our son throughout the day. Knowing how hard it is to find a good caring place I highly recommend KinderCare Chino Hills.