Kindercare Learning Center #691

We enrolled our daughter at Kindercare when she was 4 months old. As a new parent, I was so anxious about leaving my daughter with strangers and entrusting them with her care. But, our experience has been nothing but positive. They helped with her tolerance to bottles (thank you Miss Amanda), have showered her with love, learning, and fun (thank you Miss Amanda, Miss Swathi, Miss Emma, Miss Emmanuelly, and Miss Leah), and our daughter, who’s now 15 months, doesn’t want to leave at the end of each day. Kayla and Deserie, the directors, are so on top of everything that goes on there and truly helps to make the experience a positive one. We’ve absolutely loved our time at the Congress Street Kindercare and would recommend it to anyone in the area.

I cannot say enough wonderful things about our experience at Congress Street KinderCare. My son began attending at six months old and has truly thrived ever since. All of my son's wonderful teachers and the administration have consistently made us feel like family, and I have complete peace of mind knowing he is always in the best hands. I would especially like to thank the directors Ms. Kayla and Ms. Desiree for the care, attention, and encouragement they have given Ryan. Every member of the team is caring, professional, and deeply dedicated to the children. I am beyond grateful for the love, support, and learning opportunities they have provided, and I wholeheartedly recommend this center to any family seeking the very best care and education for their child.

I was quite disappointed by my recent interaction with Kayla from Kindercare Congress street. I first inquired about availability for the upcoming school year and while I received an initial automatic email response, I didn’t get a response to my questions about openings. I then called the school several days later and spoke to Kayla who said she would email back about the availability. A few days later I still did not received a response so I emailed Kayla again and her response was short, offering no other information - apparently there were no full time preschool openings in September. I responded with follow up questions like, Are there three or four day options? Is there a waitlist? And still no response!

After reading the most recent review I feel the need to respond on behalf of the director and her team. My child is currently attending the Congress Street KinderCare and we could not be happier. Our child is currently struggling with biting and although we feel terrible about it, Kayla and her team have continued to show us nothing but respect and support for this situation. I imagine it must be difficult to be on the receiving end of this specific situation as Kayla has been very transparent with the concerns this behavior brings forth in the classroom. As a result, we have been partnering with the KinderCare team on best practices to prevent this behavior from taking place and will continue to do so until it is resolved. We feel awful about this situation and the repercussions it must have but we cannot say enough good things about how management and her team handle these issues. Communication is very transparent and the director and her staff are always working together to ensure the safety of the children come first.

Our daughter had great time here. The staffs here took care of her very well, especially Gabby. I could see lot of development with her. I appreciate all the staff for being extremely patient and showing so much love. They engage toddlers with more fun filled activities, which is essential for improving their cognitive development.