Kindercare Learning Center 000863

We had a very disappointing experience at this daycare. Shortly after my child started attending, both the director and teachers began changing frequently. The constant staff turnover made it difficult to feel confident and comfortable. When I emailed with questions, I often did not receive responses. When I asked in person, I was told someone would follow up by email, but I rarely received clear communication. The most serious issue occurred when my wage verification form was not submitted to IDHS as previously stated. As a result, my child’s CCAP case was cancelled. This caused significant stress and disruption for our family. We ultimately decided to change daycare providers. Even after withdrawal, charges continued to appear on my child’s account. Only after I followed up were the charges adjusted, and no acknowledgment of the mistake was provided. Unfortunately, due to the lack of communication, accountability, and professionalism, I cannot recommend this center.

Let me start off with saying ms. Dess and ms. Jayde were the best dou directors ever. (Five stars for those two ladies) The past 6-7 weeks have been terrible. School age class is a group of wild ones. Ms Stephanie the director allows certain things to happen and won’t send a child home for bad behavior. They can’t keep staff probably cuz the director, the staff that is there is barely holding on. Would NOT recommend

Charge SO many fees & unnecessary money even though I had help from ywca it’s impossible to even keep up with. Can’t keep any staff, always new teachers so no stability for the kids. Had several occasions with biting & no incident reports and no teacher could even tell me what happened.. My kids were always getting sick alll the time. I do not recommend this Kindercare location.

This place is not somewhere I would send my children. At first they was awesome for the first week it’s only like on teacher that’s great there in the infant room. My daughter got sick and was out for three weeks.. they literally tried to over charge me with co payments when childcare is paying them. Not to mention I notice the place was not up the part and certain parts had an odor to it. They only care about money and not the kids. Then one of their infant room teachers was on her phone scrolling when my daughter was crying with poop 💩 in her diaper. Don’t send your kids here

I absolutely love this center. We moved to this location when our center suddenly closed. Its been a fantastic transition and the best thing that happened to us. This center has an amazing retention rate - which is huge for when your children are young and need stability. The center is clean, bright and well-taken care of. The center director, Sierra takes a great deal of pride in her center - and makes it feel like home. When you walk through the doors, you'll know exactly what I mean. The teachers are amazing - they go above and beyond to take care of the kids and they really love them! Oh, did I mention they helped fully potty train my kid in less than a week! Yea, stop looking, you found the one!