Kindercare 1266

I've had an extremely positive experience at South Hill Kindercare. It is clean and organized, and the providers are communicative and professional. They seem to genuinely take an interest in the kids and families. The center was willing to take us on on a short-term basis as we were in need of immediate childcare while visiting from out of town. I'm very picky and have high expectations when it comes to who I entrust with my children and I have no complaints. The care is on par with pricier "elite" childcare we have attended in the past. And best of all, my kids had a great time!

I had my 2 year old go here and let me just say it was the biggest mistake of my life. I can’t tell you how many on going issues I had with this place not only the teachers but the head people. Linda was nice and always tried to help but the one named nisha i believe that’s you spell it was awful. She tried to always weasel money out of me any chance she got. Linda always corrected it. Now for their care. My son has a dairy allergy and they constantly gave him DAIRY! His teachers told me they didn’t get his paperwork until three days later after him being enrolled, but even with them having his paperwork, they still gave him dairy products. Then there would be multiple incidents where they would give me updates and send pictures of the wrong kid and when I went to go talk to Nisha about it, she said will you sign the contract saying it was OK to have other kids in the picture and I said it’s different when it’s other kids in the background with my son being in the picture, but these are completely different kids that aren’t even in his class full-blown pictures and updates on someone else’s child, that’s uncomfortable and the fact any teacher is able to see and log into another child profile is unsettling as well. That just means no one is paying attention to the actual child itself. I can’t tell you how many times I’ve went in unannounced and there’s been teachers screaming at children or not even paying attention while multiple children are crying personally I regret bringing my son here. I hope you don’t bring your child here thank you for your time.

Short version: We couldn't have asked for a better daycare! Absolutely wonderful! Super friendly, clean, and they truly care! Long version: The Fairchild daycare didn't have a spot available for our son, so we had to look off-base. LUCKILY I learned about the Child Care Aware of America subsidy program and found Kinder Care South Hill was already pre-approved for that program! AT THE TIME it seemed like a last resort option. It was a far drive from base, we didn't know anyone else who had gone to this daycare, and we're not from here! BUT the staff there were so great with our son and treated him as one of their own. We were lucky to have them for the six months my son attended before getting a spot at the on-base daycare. (My son started at 12 weeks old, and we left when he was about 9 months old). Huge shout out to Michelle, Melissa, Molly, Amara, Jenna, Cara, Penny and I know I'm missing a few! You guys made us feel at home and we never had to worry about our little guy; you took such great care of him!

Great daycare!!! I get pictures and updates of what my babies are doing all day. They have thoughtful lesson plans in all classrooms that help with child development. I feel like my one year old has learned more than she typically would have at this age. She draws, paints, lots if sensory lessons, gets to play with her teacher, get her hair done, plays dress up, and learns to make friends, she loves daycare. My son was sad he had to go to real school. He loved the curriculum and his friends. He started kindergarten with a great basis to start reading and writing more fluently. The staff and teachers are very caring and love the kids and the families.

I tried to sign up my youngest daughter at South Hill Kindercare for full-time care and my oldest daughter for part-time care. I signed some forms online to start the enrollment process for both kids but never paid a down payment. They didn't have any availability for a while, so when a spot opened up at another daycare, I accepted and enrolled there instead. I called to cancel at South Hill Kindercare and initially there was no problem. Weeks later, I get a phone call saying that my daughter's were going to be starting at South Hill Kindercare and that I owed 2 weeks of care for each child. I said I had called to cancel weeks ago and wasn't sure why I was still in the system. They told me I would still need to pay regardless. I told them I never paid the downpayment so the forms I signed weren't executed. Still they asked me to pay. It wasn't until I suggested getting lawyers involved that they finally backed off. Know your rights and be careful sending your money here!