Geneva Family Ymca is a child daycare & preschools daycare located at 399 William Street, Geneva, New York NY. Find contact info, location details, and similar daycares nearby.
What Parents Say
Reviews highlight the Geneva Family YMCA's welcoming atmosphere, friendly and attentive staff, and well-maintained facilities. Parents and visitors consistently praise the quality of care, fitness amenities, classes, and pool. The facility is undergoing renovations to modernize the space.
I've been a loyal customer for two years, but this recent experience has left me absolutely disgusted. The management and staff are shockingly inept. They promised me a $100 credit four months ago, and after countless calls and emails, it turns out it never existed. To add insult to injury, the new manager, Todd, is the epitome of unhelpful. When I tried to explain the situation and how my credit card statement didn't reflect any discount, he basically shrugged it off. It's clear that customer service is not a priority at this establishment. For anyone considering this place, be warned: expect untrained employees, broken promises, and a complete disregard for your time and money. Todd, you're single-handedly running this place into the ground.
Overpriced for services offered. The builsing itself is dark and filthy. Management doesn't reply to any inquires despite multiple calls. Reception is unaware of anything, cannot answer questions more complicated than where the bathroom is.
We are visiting from another Y from out of state. The assistant director welcomed us and gave us a tour.
Nice place, big A-frame structure slated for expansion if they can raise matching funds. Good staff. Wife started classes with very qualified trainer. Old exercise rooms filled with modern equipment. We are new members.
I apologize in advance, but I don't know how this Y gets such a high rating. I have joined twice, and both times left because I found it dirty, dark/dingy/depressing, and equipped with machines that don't work like they are supposed to. The music in the weight room is often jarring, alternating between rap and rock. The staff is usually grouchy or given to an "I don't care" attitude. I have worked in gyms before and belonged to two other Y's in my life, and in my opinion, this place is awful. About the only good thing I can say is that if you can't afford anywhere else and really need to get some kind of exercise, well, at least it's there. I would strongly recommend you find somewhere else to go.