First Steps Child Care And Preschool

My little one loves going to daycare now, the one on one attention here is amazing the director goes above and beyond for the children.

By far the worst day care in the United States. This place shouldn't even be open. Do not bring your child here. They are not clean, do not manage children well, they leave dirty diapers on and don't care when they change your child to clean up efficiently. My child got sick with 103 fever everytime she went. Even after taking her out for 3 weeks for Christmas break. Not informative about viruses going through the day care. They don't clean any toys or have any janitorial services. They struggle with keeping your child fed. Ours lost a pound in the length of the before Christmas break and she was only there for a week prior.

New center is great, very neat organized and clean, great atmosphere all children are treated like family, staff are always giving kids attention.

First steps childcare and preschool is one of the best! My daughter started a year ago and a half ago and she learned so many things to prepare her for prek! She learned how to write her full name, count to twenty, all her shapes, all her colors, how to cut with scissors, and even build a project completely on her own. The staff there 110% give those kids there all and sets up an environment to ensure there students succeed coming out of there daycare. My daughter is now 5 and has earned awards from prek with all her skills. We have recently enrolled our now 6 month old baby and there infant teacher has encouraged her to sit up, helped her with her hand eye coordination skills and has now began helping with the crawling stage per our request. She keeps up with the demand of our baby eating so much food throughout the day as well. She is very well taken care of at this facility. The director Sindy is by far the best communicator I have dealt with. All around a great daycare! Those girls give love and care for those kids above anything.

Critical: Professionalism, Safety, Quality of Care My kids almost drown on a field trip to the aquatic center because the assistant director didn't feel like going in the pool with the kids even though she is supposed to. She had two children under 8 which requires an adult to be in the pool and an arms length away at all times. Camera footage obtained from the aquatic center proves this. I spoke with the manager over the phone and viewed the footage in person, even reported the incident. They had a nonverbal autistic kiddo there for awhile who punched my daughter in her back repeatedly and hit her over the head with toys several times. My daughter tried to defend herself and was told to stop. Their answer was that this child was receiving community supports and that they felt bad for him because he had recently been kicked out of another child care center. They don't serve the kids much food. They don't serve a full breakfast, even though they post a breakfast menu. The kids are served a small morning snack and are usually asking to eat again almost immediately afterwards because the morning snack doesn't fill them up. For lunch they get an entree and fruit, nothing else. The center does not serve milk with any of their meals, they only serve water. There is very little food on hand. Several hand washing sinks do not work. They bus kids without proper booster seats and are often late getting kids to or from school. They have very few kids enrolled and struggle to get new kids enrolled or keep the kids they have. There is seldom more than 4 or 5 kids at a time. The assistant director can be very mean to kids- calling them brats, threatening to not pick them up from school, saying how happy she is when certain kids are gone, denying meals as punishment. She spends a lot of time on her phone watching tik tok or having personal conversations, rarely tending to the kids and leaving the bulk of the work for other staff. The director is supposed to be in the center at least 50% of the time but only comes in once or twice a month to do billing and briefly in the afternoons to drop off school age kids after school.