Cooper Branch Ymca

YMCA Cooper is all about the money. Used to be a place that made me feel like family. I brought my girls to swim with there sister from out of town. It was $17 for a day pass. I didn't want to swim just wanted the siblings to spend time together. Although the day pass is for everything we just wanted to swim for a bit. I said that I was just going to hang out in the lobby. She said since I was actually in the building I would have to pay $17 also. I have done this before in the past. It just feels so exclusive now. I will let everyone know the way this place operates. Don't try to respond with a reason that this behavior is ok. This like other business is a service. Maybe it's time to change management.

Beautiful YMCA a bunch of amenities, very clean but the customer service was very much lacking! With 2 people behind the counter one of them was on the phone for 10-15 minutes (did not seem to be a work related conversation) The guy in front of me had a couple kids with him and after 5 minutes they sat down at chairs. One smile you're right with you or any type of anything customer service wise whatsoever So 20 minutes after arriving I just left. BUT WANT TO GIVE PROPS TO THE JANITORIAL WORKERS OF THIS PLACE IT LOOKS AMAZING!!

I am incredibly unhappy with my experience at the Y overall. I got a membership and signed my girls up for swim lessons. Halfway through the two week session, I am approached during a lesson with an instructor and my youngest, 3 years old. They said she had falling into the pool while the instructor was working with another child and my daughter had to be rescued by the life guard as the instructor didn’t even notice she had fallen in. I HIGHLY recommend going elsewhere for swim lessons. They have completely lost my trust. I have also had an issue with rude employees, being misinformed about numerous things including membership payments and just an overall feeling of being unwelcome. Don’t waste your money. It’s not worth it.

My ten year old Grandson went for #1 session of swimming lessons. His teacher was Wyatt a wonderful young man. He dealt with grandson's fears of dunking his head under the water. Wyatt was a great encourager and made it fun for his three charges. We saw confidence increasing in the kids each lesson. Awesome job Wyatt!!!

A while ago, we took our son to the YMCA. Our goal was to help him get used to their daycare while we worked out. When we arrived at the daycare, my husband told one of the staff members that I would stay with our son for a short time until he felt comfortable with the environment and caregivers, and then I would join him for our workout. One of the staff members immediately said, “You can only stay for 10 to 15 minutes. That’s our policy.” We had no choice but to agree. My husband left to work out, and I stayed. However, as soon as he left, the staff member called the manager, as if I had committed a crime! They didn’t even wait to see if I would leave after 10 minutes—they called the manager right away. Thankfully, they didn’t call the police!!!!!! The manager showed up and stood there watching me. In the meantime, I tried to leave three times, but my son noticed and got upset, so I couldn’t go. I even told one of the staff members, “I’ll be waiting outside. If you need me, just call me.” As soon as the 10 minutes were up, the manager immediately came to me and told me to leave. I tried to explain my son’s situation—he was only 15 months old, and it was natural for him to be scared in a new place with new people—but the manager showed no empathy, no flexibility, and simply repeated, “This is our policy.” Then, they forced me to leave. I was frustrated by their lack of understanding. When they saw that I was upset, they offered a half-hearted apology, but it was clear they didn’t really care. Just five minutes later, my son started crying, so I had to take him out. When my husband came back and tried to talk to the manager, they accused me of slamming the door—how is that even possible when the door has a soft-close mechanism? It’s truly disappointing that such a large organization would hire a daycare manager with zero understanding of children’s needs and no ability to listen to parents. Instead of considering different situations, they rigidly stick to their so-called “policy” and act as if that makes them professional. If you don’t know how to manage a child-friendly environment, it’s better to either shut it down or reconsider your choice of employees.