Citi Family Center Jacksonville

Citi bank shuttles your call around over and over. First you cannot get through their bot to get a human and when you do finally get a human they do not know what to do. I’m ashamed of this bank and they should be too.

Worst credit card company I have ever dealt with. Charged me a late fee and refused to refund it. Makes no sense why i was charged a late fee when i made multipple payments throughout each month.

This is more of a question for Heather Dove hope she gets to see this ? But I I am having the same issue with Citi ! Did you and your husband ever get it resolved and if so how ? It’s been about 6 months I have still yet to get it resolved!

Bait and switch scheme. Online you will find adds saying 18 months intreat free. However when you happen to get the email conformation there is no mention of the 18 months 0 interest rate. Bait and switch scheme at its worst. It took me 30 mins to close an account that I never received a card for. 30 mins of someone from another country telling me why I should keep the card. I had to get mean and nasty in order to cancel the account. Again I NEVER GOT MY CARD. And all of the text I did read omitted the 18 months 0 interest. Beware of this scam bait and switch. You will not get what they say you will get.

I can't believe I'm posting this! I've been a preferred client of Citibank, NA for many years!!! I as of recent have been under cyber and other malicious attacks by some equity thieves, who subverted my interest in a private equity deal and now are targeting me to keep me silent about the largest ongoing fraud ever committed in US history!!! They are doing everything in their power to make me go away and while doing so, make my life a nightmare. I reside in Georgia and there are no Citi facilities in the State. These people use social engineering and every imaginable tactic at their disposal to wreak havoc upon me. They made an attempt to change my PIN invoking security concerns with my account. Thus, forcing my account to be frozen limiting my access to in person cash withdrawals. This meant making long drives to the bank to be able to access my account to pay bills I had drawn on the account through autopay. This has been the most humiliating times of my life. When trying to gain access to your own money to try and meet other obligations, have to go through an assortment of hurdles that in my opinion, didn't necessarily make my information any safer. I at times at the West Palm Branch was spoken to like I was some sort incapable child while trying to explain the situation happening to me and my account. The lady was so condescending that I was amazed I was in a bank. I had my credit frozen so as to protect my identity from being used in any nefarious way these low life's, now living the high life of of my stolen equity, can devise. I asked that an account history record be made available to me for my records as I could envision a need to secure my banking history before being requested to open another account by the Citi Bank staff. I felt that I might as well endure this onorous task until I could sort things out where my electronics wouldn't be compromised and other information grabing techniques would no longer be a concern for me. However, to my dismay Citibank seems not too concerned with the fact that I've held an account with them for as many years as I have and that I am a victim and not the perpetrator of these events. They have made demands that I either open a new account or lose all access to my money! Emphasis on (my). I have not received any of the documentation I asked for, as the rep said I would. But I'm now being told that they will no longer allow me to have access to my own money even if I show up in person and go through all of the security screenings to gain access to my money to allow me to pay my other obligations. I have received penalties and letters for declined payments. This is something I had never experienced in all my banking history and I am horrified at the fact that the bank has waged a war against me to deny me continued access to my funds due to the actions of the people who are doing everything in their power to see me demise. I plan on driving all the way back to the branch and seek further clarification as to how they plan on handling my account? I at this point may just request to remove every dime in my account and end the relationship. God forbid anyone attempts this with your account and you freeze everything for fear of identity thieves. You are sure to be made to feel like the perpetrators and not the victim.