Anna Griffin Corporate Daycare

I purchased the Empress from HSN. when I got it and I cut a few things and was excited about the machine. However, after being away and unable to craft for a couple of months I realized it did not cut well consistently and intricate dies not well at all. I reached out to Anna Griffin because the machine comes with a one year warranty. At first I was told they couldn’t help me. I finally got someone who seemed nice and said all the right things but she did not follow through. Finally after a few emails they sent me a machine. I was expecting a new machine because mine was only a few months old and had hardly been used. They sent me a machine in a random brown box, not the box a new one comes in. I emailed and asked if this was a new machine, a returned machine or a refurbished machine. Nobody’s ever replied. So now this one doesn’t cut well consistently, even with the metal shim. I have a Platinum 6, a Big Shot, a Vagabond and a Gemini. Every one of these cut better than the Empress. Jennifer McGuire recommended the Empress so I feel like it must be a good machine. I think I got one that had something wrong with it and then the replacement they sent was one someone had returned. I’ve given up on trying to get this resolved. They obviously don’t care and I have better ways to spend my time. Just beware. This is the worst purchase I’ve made in the crafting industry. Edit Delete Share

I don't give a lot of 5 star reviews. This place has earned it. This is the finest stationary and craft supplier I have ever come across. I was immediately struck by the elegance and sophistication of the many paper and stationary samples displayed along the entry way. The papers were rich and sumptuous, and design work unique and detailed at a level I've not seen elsewhere. I found the product quality high and the staff knowledgeable and friendly. Given the extreme high quality of the pieces, I also found the prices quite reasonable. Among other things, I ordered both paper and finished stationary products, and was more than satisfied.

Hateful staff!!!