Ymca Bedford Stuyvesant Sacc @ Branch

Very solid community option with a lot of ways to get a good workout in. Membership has really grown, which is a good thing for keeping the doors open, but it's now quite crowded and they need to seriously explore how to expand the weight room as it can only comfortably accommodate about 15 people in its current form. Also, I hope they end the policy of locking the downstairs group exercise room while school is in session. I understand they don't want the students to go in there, but with how many Y members work out during the daytime at this point, I'm confident an adult would always be in there. Sounds like I'm ranting, but honestly otherwise I love it. It's a great deal, the staff is very friendly, and so are the people who go there.

I only come for the indoor pool and have had a really positive experience! The women’s locker room and showers are clean and the lifeguards I’ve encountered are helpful and nice (I forgot goggles and a swim cap once & they lent me both). The downsides are that 1) the pool is only open at certain times, which are posted on the website, and 2) it can get quite crowded in the evenings and mornings. There might be 2-3 people per lane, which isn’t ideal

This is a first impression review. I utilized this facility to access their indoor pool. I was able to do this using a one day guest pass (accessible from their website). I arrived for the 11am adult lap swim session. The schedule can be found on the website. The staff at the front desk was very friendly and informative. I was directed to the locker rooms downstairs, where the pool is also located. You can use any of the long lockers as long as you have your own lock. In the ladies locker room there are showers, a small sauna, and bathrooms. The area was very clean and modern looking. The pool was great. At the time I arrived, it was not crowded. There was a life guard on duty; he didn't say much but was pleasant. I swam for about an hour. I enjoyed my first time here and will definitely be returning.

The didn't process my employer discount or my cancellations appropriately. My attempts to resolve the issue were ignored. Calls and emails were not responded to. In the end, I was able to dispute the charges with my credit card. Some charges were too old to dispute, which shows you how long I had been unsuccessfully seeking a resolution from the YMCA. Really disappointing. They give the YMCA a bad name.

Prospective members should be aware of severe administrative issues with billing and membership termination. I initiated an in-person cancellation on May 16, 2025. Timeline of Administrative Failure: • Billing: I have been improperly charged for five consecutive months (June - October 2025). • Contradictory Confirmation: In July, staff confirmed my cancellation was "processed" via email. • Record Failure: Today (October 19), staff finally admitted they had no record of my cancellation, contradicting the July confirmation. This demonstrates a critical failure in internal record-keeping and customer service follow-through. Be prepared for a lengthy and frustrating process to stop billing.