Y Kidz - Copper Basin Family Y M C A

I've NEVER been so disrespected before in my entire life! Went to the pool on 4/23 between 12- 2:30pm. The staff was so disrespectful. I've never been so discriminated before. My 2 year old daughter was playing with toys in the swimming pool when the staff lady rudly comes over and tells us that NO toys were allowed in the pool. My poor daughter was so heart broken that she couldn't play with any toys in the water but yet the other little kids at the pool continued to play with all their toys but my daughter couldn't. I felt that the staff 2 younger guys at the counter that initially got worked up with us in regards to us being new residents and not having a key pass yet took the opportunity to discriminate/ single out our family. If you have rules regarding toys I totally understand. However to not clarify these rules and be completely rude to our family and not saying anything else to any other family there was beyond disrespectful. We moved here over a month ago with a new build. We paid for a full month of HOA and got nothing out of it because no one has given us a key pass. We called HOA and they told us that we could go to the pool regarding our situation and the staff would kindly help us. They were not kind. They were rude. The singled out our family. They raised their voice at my family prior to leaving. I told them that I would love to discuss our visit with their boss and they wouldn't give me their names..probably because they know that they were wrong with handling the situation. I've been in customer service jobs before. I have came across many situations of upset customers you don't handle it that way. These people need some serious training or they need to be replaced.

The upgrades are money well spent. There are still a few minor issues like some of the handlebars cushions need to be replaced and there are never any sanitizing wipes when I workout. I'm hoping classes will be added and the rock wall will open next. There are 2 additional rooms in the back that can be utilized as well.

It's a great place to exercise. Staff is great and they have decent equipment and the place is maintained. Just wish the hours were a little later since that's what I am use to. Also, it may just be a local thing bit fitness centers around here are a little more expensive than what I am use to. It's 42 a month for a single person and that's not bad. Especially for somewhere that has a pool and hot tub in the area. It's just i am use to paying around 20 - 25 bucks in California and those would be open until 11pm or later. Still, highly recommend.

Two stars because the gym and changing rooms are nice.. Other than that it’s really not a great ymca. There is a young man employed who is rude to the kids at the pool, told my daughter she couldn’t wear a t-shirt over her bathing suit in the pool. He also told my kids they couldn’t throw a frisbee to each other (they are small and about only 6ft from each other.) they have a bin of pool toys but yell at the kids if they grab any of them. Pool is super small given that it supports one of the largest communities in San tan valley, and is only 3ft deep except the lap area which is about 4ft deep. Can’t use that area unless you are doing laps, even if it’s empty…

It's getting better but only because of the activism of the members of the HOA pushing back against those whom declare to represent us. Currently, depending on who is working the front will determine the kind of experience you're able to enjoy at the pool. Most of the time they leave gym users alone. However, the pool is open season with varying degrees of 'karen' like behaviors from a small majority.