Wichita Ymca Sacc North Branch Ymca

I went and got a day pass specifically too use the sauna but it was closed 😞😞 That’s fine I went right back up front to complain and even though I didn’t ask or expect a refund the short haired older lady (50’s) was rude. I went to the Northwest YMCA later in the day and mentioned it and they didn’t even charge me a day pass fee!!! NW YMCA = awesome ⭐️⭐️⭐️⭐️⭐️ NE YMCA = bogus and rude elderly workers ⭐️⭐️

I really like the YMCA. The place is clean, the gym has everything I need, and the staff are super nice and helpful. I’ve enjoyed using the workout equipment, and the swimming pool is a big plus. It’s also great for families—there are activities for kids, classes for adults, and it just feels like a good community. I feel comfortable and welcome every time I go. I’m glad I joined and would definitely recommend it to others.

The pricing policies and guest passes are extremely poorly thought out. If you don’t set your account to auto renewal, you have to pay a 20 dollar joiners fee every month. But, if you set your account to auto renewal you have to come in person to cancel. The guest passes are also 10 dollars per day. Much nicer gyms in Wichita offer guest passes at similar rates for multiple visits. Also, the facility is kind of gross and not exactly the cleanest.

This is a great YMCA location. This YMCA was located near my hotel, it was snowing so I decided to use the indoor track and weights at the YMCA. The staff was extremely helpful and friendly, they made navigating the Y and using the facility seamless. The indoor track is well kept and a great place to run or walk. The weight room has a large amount of equipment and well laid out to accommodate any workout routine. I really enjoyed using this facility, and will use it again if I am in the area.

I have been a member of the YMCA for several years. However, over the last eight months, I have not utilized any of their facilities. Despite this, the YMCA has continued to charge me monthly membership fees. I accepted this as I was unsure if I would be able to make it there due to time constraints. Recently, the membership fees increased, prompting me to reconsider the value I am getting from this membership. The issues began when I decided to cancel my membership, having determined that I would no longer be utilizing their services. When I attempted to cancel my membership over the phone, I was informed that cancellations must be done in person at a local YMCA branch. This requirement seemed unnecessary, as the front desk staff at the location were able to cancel my membership almost instantaneously. Upon requesting confirmation of my membership cancellation, the staff member indicated that I should receive an email, although he was uncertain about this. He also mentioned that I would still be charged for the upcoming draft on the 15th, despite having just confirmed the cancellation. This contradictory information was frustrating and confusing. When I sought further clarification, I was provided with the contact information of the local Membership Director, who was unavailable at the time. After reaching out to her, she politely explained that the YMCA's policy requires a 30-day notice for cancellations. This policy effectively means that members must visit the location on the day their current month's fee is drafted to avoid additional charges. In summary, the YMCA's cancellation process appears to be intentionally cumbersome, making it difficult for members to terminate their memberships without incurring additional fees. The staff seemed unwilling to understand customers' situations or attempt to help them, preferring instead to repeat policies back to the customers. This experience has been disappointing and has left me questioning the organization's commitment to customer service. Updated 4/3/25 I wanted to update this review and mention that the director of this location Trey was able to give me a call and inform me he discussed this with the staff and apologized for the experience. He was able to fix my billing issue and better explain how the new billing cycle works at the Y. I will say it is still very cumbersome and would make alot more sense if it was structured more like a normal subscription service instead. At the end of the day, I appreciate Trey's call and honestly. He was able to correct the issue in a 3 minute phone call. I just wish the staff had escalated the issue to someone who could help instead of dismissing it.