The Salvation Army Citadel

They refused any kind of services to help me ( a stranded Michigan resident) get home. I explained I was to come down on relocation work to find out there's no job. My fiance is sick and have major health complications. Im am over 8 1/2 hours away

You can get a sack lunch, that's about it. They say they help with other things but don't really care.

This review is in regards to donation pick up and email contact with local lieutenant. I emailed the local lieutenant two months ago, after just moving to the area, about where I could possibly donate directly to the local homeless. I do understand how the current situation has changed how the local offices operate, as my mother recently retired from one. I have yet to receive a simple one line email in return. As far as the pick up, I went online and amended the ticket a full day before. I assumed, because I was able to do so, it was not a big deal and the tickets were printed the morning of. The older gentleman came in and almost immediately told me I couldn't do that and the website did not allow me to do so. He wanted to stand there and argue with me about it and then rudely stated they weren't going to take some of it. I'm fine with throwing away what they would not take. The younger gentleman was very kind and friendly, BTW. I did tell the older gentleman, as he left, that i was sorry if I was rude at all and that i was simply trying to tell him what the site allowed me to do and that i realized it was neither of our faults. Needless to say, I doubt I'll be dealing with the Salvation Army directly ever again. If I have things that are allowed to be put in the blue donation boxes, I will use them. I will be checking out the local St. Vincent DePaul. Otherwise, I will just start throwing things in the dumpster, since i know people in need around here dive through it on a regular basis.

Wouldn't take 3/4 of the stuff I had for them. Was perfectly fine. We used it for years; we just wanted updated items. Rather than throw it into the trash, we decided to donate. Waited 3 weeks for pickup, only to have the drivers refuse most of it. Terrible.

They helped me and my son in time of need and I was very grateful for that, we had to utilize their homeless shelter do to unfortunate circumstances. They help me move out and become self sufficient. The only problem I had was the workers. While at the shelter they have a way of making you feel like a kid with all the rules which I understood but it became over barring. The workers in the office made you feel shameful for being there in that situation by wanting to know your business only to talk about you instead of really trying to understand our barriers and being able to assist. There was a guy in charge that has been fired after working there 20 something years for making degrading remarks about the women’s personal situations and how they ended up at the shelter, like I said they made you feel shameful and talked down on you for needing help. I had a case worker name Edward Manier who was awful, inconsiderate, uncompassionate and lazy. I would be surprised if he still worked there, he had just started when I was there and I honestly don’t see how he even got a job there being he was not fit for the job at all. He had no sense of urgency and did things at his own pace, he could careless about the people he had to help and when you work at a place like this it helps to be compassionate, understanding, and sincere. You never know when you will need help due to different situations in your life so treat people how you want to be treated in time of need. How can you work at the Salvation Army and talk down on those needing salvation? I remember workers looking at us with such disgust in their eyes and wouldn’t even greet you or speak back, made you feel like trash and like you didn’t matter. If you really need help here is a great place to start, my only complaint was how they treated you. Imagine being at your lowest point in life and needing help only for the place you go to for help belittles you for needing them, not a good feeling at all. Be good to people, you never know when you’ll need them.