The Learning Center At Concord Hospital

My elderly father recently had three emergency trips to this ER, resulting in three hospital admissions. Overall, the hospital was wonderful. On the in-patient side, the rooms were large and beautiful. His room on his first and third stay had a desk and a couch, so I could work from his room when I needed to be with him in-person. His room overlooked the mountains and it was a peaceful place during a hard time. The staff who handled his endoscopy were fantastic. The ER was a challenging place, though everyone treating him was great. They are making due the best they can but they have patients lined up in the hallway such that there is zero privacy. My dad is extremely hard of hearing so I had to yell when talking to him and I was worried I was disturbing other patients. There were also a couple of issues, where I think my dad would have really struggled if he were there alone. The staff wanted him to try walking to the bathroom with a walker, but they weren't following behind with a chair or wheelchair in case he could not make it. I followed with a chair, thankfully, since his IV was left uncapped and he started bleeding everywhere. He was able to sit down while they attended to him. Mistakes do happen and the staff were wonderful to him and me fixing that. I struggle with blood and they made sure I was okay and got me some juice which was very sweet of them. Due to the hospital being full it was a couple of days before he could get a bed upstairs each time. They did move him to an ER bed, but those rooms have no TVs or windows. It was really hard for an elderly man with memory issues and no cell phone to play on. Again, I don't fault the staff though and they did the best that they could. One random kudos that is make or break for some patients - they have an extensive gluten free, dairy free and vegan menu for both patients and visitors in their cafe. I medically cannot eat gluten or dairy and while dealing with one of the most stressful periods of my life, I was so grateful to be able to get safe food on site. You would think that would be the case at every hospital, but it is not. Celiac is often not accommodated despite it being a serious medical condition. I actually had surgery at CH and when they offered me GF toast in recovery, I cried. I really appreciate them making sure their patients and visitors with dietary needs are cared for. I appreciate everything Concord Hospital (ER and 5 South) did for my dad this past month.

I came in for an ankle replacement surgery. The surgical team and the recovery team were fantastic to deal with. Dr. Genthos was my surgeon and his attention to detail and communication is fantastic. The nurses on S East Floor were super kind and accommodating. I was also fortunate and blessed to end up with a private spacious room with a nice view which was a bonus.

On Saturday my family member was brought to Concord Hospital via ambulance after a skiing accident. The staff in the ED tended to him as quickly as they could, were thoughtful, and importantly thorough. He had surgery that evening and was discharged this morning. All of the staff that he/we encountered were not only professional but kind and friendly and made this painful and scary experience as good as it could have been. Even the food was good which was a plus.

The Concord Hospital Emergency Room was fantastic. We were referred to them by Concord Orthopedics. We arrived and were immediately greeted and evaluated. The nurse gave us an estimate of time and told us what might happen. We were taken back to a bay within the time estimate. Dr Warner, PA Hill, and nurse Nicole were 10 out of 10 when it came to bedside manner, compassion, and expertise. We could not have asked for better and are grateful these folks were on our team. They provided terrific care and follow up in spite of the fact that they were super busy the day we were there. The facility was clean, well maintained, and orderly. All in all, a good experience with Concord Hospital Emergency Room. Thank you!!

By far the worst hospital in the area. Go to Manchester or Seacoast if you need care. My father in law is in the hospital due to having a stroke. He suffers from Lewy body dementia and while he has been there multiple times they forget to order him meals and when asked about it tell us “He can just call and order”. He is unable to function enough to make a call or eat without assistance. They also wait extremely long to give fluids. His urine is normally brown and we have to complain numerous times for him to get fluids Intravenous and he is not able to drink on his own. We have shown concerns that he is not eating or being given food, when we talk with staff. Due to these issues we got in contact with patient relations because the nurse manager on the unit was not getting back about to us. Courtney was the one who spoke with my partner and was extremely rude and only wanted to end the call. When there was an issue we had with the call, we asked for her supervisor. Courtney replied “you can find out on your own”. Courtney was completely unprofessional and unhelpful. The staff seems more focused on administrative metrics than quality care. Not a safe environment for a frail senior.