Susan M Duncan Family Ymca Sierra

Clean, welcoming, and full of caring staff — this YMCA really does a good job for folks. The front desk team is always kind and helpful, and communication is usually pretty good. Admin is generally available, though scheduling outside events can be a little tricky at times. The programs and kid care feel safe and supportive, and it’s offered at a price that makes sense compared to the bigger, flashier places. Overall, it’s a solid community spot that tries hard to take care of people. Let’s be real stuff is hard people are challenging and not everyone can complain everyone. As someone told me as an old adage if you’re upset about it getting involved.

Nope! Not worth having the membership! The pool is closed most of the time. The shower water is cold like anything! Since I was not getting the value I wanted to cancel my membership literary on 26 but they said I missed the deadline to cancel the membership which was 25! My complaint was not heard! Good luck on having my one month membership fee! Be aware before signing up for membership! Total scam!

I bought a membership for me and my son. The shallow pool for kids is rarely open, and the posted schedule changes regularly. I checked the online schedule and even called ahead twice to make sure it was open but no one picks up the phone. I showed up after packing up a toddler to find that it was closed due to insufficient staffing. Once this happened a SECOND TIME I knew this was not going to work. The lifeguard on duty was very apologetic, admitted to me that this was a recurring issue, and suggested that I talk with her manager. The steam rooms are often closed and the posted HIIT room schedules aren't always accurate either so I have been kicked out of the main room I use a couple of times. I called on 6/27 to cancel the membership for 7/1 and was told I would get automatic deduction anyway because it needed to be done 6/25. I asked to just talk to someone who I could reason with as I was not getting value out of my membership and was sent to leave a voicemail that no one returned. Lo and behold I have been charged for July. Good luck!

My whole family and I love coming here! My kids are safe and thrive in the adventure zone kids area while we workout. The staff know and love them, it’s the best! The workout area has tons of options, and in the mornings when I go it isn’t crowded at all. We love the family pool and I enjoy the steam room often! Highly recommend! UPDATE: Review lowered by a star. While I continue to love it here, the family pool has been super inconsistent in how often it’s open and the posted schedule often is inaccurate. I have 3 littles and it’s a LOT to load everyone up to come swimming, only to discover it’s unexpectedly closed AGAIN. Has happened a few times lately.

I mainly use the pool , and its very clean. The staff is wonderful, and the temperature has been perfect. I heard they had problems last winter. But those appear largely over now. When i use the weights and training areas, its been accessible and clean. The steam room has been spotty, but that's par for the course. All and all very nice. Some details remain. But clean, warm and well plowed in winter.