Suburban Child is a child daycare & preschools daycare located at 10 Roxanna St, Framingham, Massachusetts MA. Find contact info, location details, and similar daycares nearby.
What Parents Say
Suburban Child is a center-based facility in Framingham offering swim instruction and sports activities. While some parents praise the swim instruction quality, multiple recent reviews report significant administrative and customer service issues including frequent class cancellations without notice, instructor no-shows, scheduling problems, and difficulty obtaining refunds.
Indoor turf for multi sport or futsal. Home of Inter Academy. Nestled in the heart of Framingham.
My son has had 6 lessons, and we have had to change our schedule 3 times. Two of those times were due to scheduling issues on their end (teacher changed schedule, last minute cancellation of a class before we even started). When I brought my sons to pool for a lesson they conveniently told me the facility is closed. Would it be better if anyone have told me?? Since then postpone lessons twice and no one has shown up. I called the main office twice and after demanding money back, was scheduled make up for missed 2 lessons in one day. At our second visit the instructor wasn’t here and nobody knew what was going on or who the instructor was supposed to be. What horrible service. How can you let people schedule lessons and have no accountability when the instructor doesn't show? I chose this place because it was convenient and offered the hours I need. But I feel like my sons isn't learning anything anymore, and we can't even get a teacher to show. Ridiculous! This place needs major administrative help. I've had so many issues - class canceling without notice, Manager telling me different things regarding scheduling for a private lesson, teacher changing schedule and no longer being available for our lesson (and again, not being notified). Whenever I call them, I get the runaround. The instructors were friendly, but disorganized.
MOST HORRIBLE AND RUDE PEOPLE you can ever meet in your life. I paid for 6 classes and 3 times, the class was cancelled without any notification. Every time i had to drive 40 minutes to the place to know it was cancelled. People who work there treat you the worst. They do not pick your calls and do not respond. I want the money for 2 classes refunded. If otherwise, i will see what are my options. We chose this place because other schools waiting time was long but this place is just waste of money. Paying for swim classes only made me feel bad and lose money. EDIT - never received refund
Great place to go in the 1980s and 1990s. Grateful for the memories.
Worst customer Service.....I signed my son up for Swim lessons. He was sick and missed a day so i called the morning of to let them know he would not be in the class that morning and i was told he could have a one make up class for free. When i called to schedule the make up class the assistant director was rude and did not want to honor the free class claiming that was never said to me and if it was the person was wrong. Be very careful with the swim department. They do not honor their prices, coupons and promises.