Project Network/Lifeworks Northwest

Not sure what’s going on over there but this place has gone downhill over the years (dramatically). It used to be a place of competent people who genuinely cared about your experience and truly wanted to help you get to a better space. This is now an org of people who are hostile and confrontational. From intake - to the therapists - to the supervisor “Alex” that they refer you to once you request a new therapist. I was given a therapist without an intake to match me with someone who could have helped my specific needs. Once I got on the first call with her, it was awkward, tense and hostile for no reason. I ended the call early and called the front desk to reschedule with another therapist as it was not a good fit for me. I was then told I had to reach out to the supervisor, Alex. She called me back the next day and asked me why I wanted a new therapist. I told her that there was no reason why, it was just not a good fit and I would like to request an older, more experienced woman. Alex then got defensive and argumentative. I told her this has never been an issue before, and shouldn’t be an issue now. I also expressed that I do not want to waste my time or the therapists time if I know it will not be a good fit. She continued to press on and on about it and tried to pressure me into staying with the current therapist. After several minutes of this, she reluctantly gave me the name of a therapist that may be a better fit. Overall something that should have been straightforward and simple was unnecessarily difficult and mentally draining. In my experience, other clinics would prefer that you have a good match where you feel comfortable opening up and allow you to change providers at any time without hassling you.

Avoid this clinic at all costs, especially if you have children needing therapy services. The counselors lack in schedule availability, constantly changing their schedules, canceling last minute and delayed rescheduling. My daughter has had two therapists with her who never could get to providing full care because she could rarely see them. One therapist left the clinic and now her second therapist is leaving.

I have called this place countless numbers of times, my husband has called, both of us left voicemails, which none have be returned. I finally got through today, got transferred to who I needed to talk to, said she was about to head into a meeting and was leaving early, but would call me back as soon as the meeting was over, but has not. I just called again to be transferred elsewhere only to be met with another voicemail. I can see they really lack communication. I'll be calling other places who value people way more than they seem to do. SMH and shame on you guys.

I had a close friend check into the program and right from the start she got the filling that this program was a setup for failure the intake was so horrible they stole her money when they took her inventory they maked down one pair of 👖basically a lowsy job then they told her she needs to go to detox so she did and they turned her away and told my friend how horrible that place was and recommend much better treatment centers so my friend decided she would give it a try the first day they took her to the methadone clinic and left her there. My friend called them and let them know that she would come back for her belongings when she did they where ransacked no phone and the 200$ in groceries she just bought all gone they claimed that when you leave the program you loose your groceries that where still in the bags not even put away. After going through her stuff they mist important things that most treatment centers would not let you take to a treatment center but they mist them in the intake process putting everyone else in the program at risk bad place to get your kid back and to think they let you bring your kid God help us

I was told during intake this would be a 14 week program and that I would be doing 8 weeks of dui education followed by 6 weeks of living in balance one after the other only to have that changed 9 weeks in and told I would have to do 14 weeks of living in balance taking my treatment out by an extra 8 weeks up to 22 weeks. I feel lied to and coerced for profit since I was repeatedly told one thing only to have them change it up more than half way through. The response times were non-existent and I'd have to repeatedly try and contact someone till I'd give up. Not happy with the service at all and regret going through them for my dui diversion all together. Avoid this place if at all possible.