Play And Learn Children'S Center

I would rate this service with zero stars if I could. I possess all the necessary evidence, so let's start with the fact that at the beginning of the school year, we didn't require daycare services. I duly communicated this information to the provider, and also informed them that the children would return in May. I then messaged the provider to confirm the children's return in May, but was told that they couldn't resume until May 13th. I replied by pointing out that this was why I had communicated the information in advance, to avoid this very situation. However, the provider could only offer May 6th as the earliest possible return date, which was still unsatisfactory. Despite having paid to secure the children's spots, the provider claimed that no charges were made, which was untrue as we have proof of payment. The provider did offer to credit the money back once the children resumed, so I thought the issue was resolved and that they would have care for the other days that I needed, which had already affected my schooling. However, I received an email today stating that the children's spots had been taken, despite agreeing on a schedule and informing the provider that they would attend on the days covered by our agreement, Wednesday, Thursday, and Friday. I hope to see our money returned, as we were charged when they didn’t even attend, apparently to hold their spots and then the account was going to be credited. Who knows anymore.

I was extremely happy with my son's care at Play and Learn. This was literally the first daycare my baby ever attended and I was confident from the day I went to tour, up until his last day there that he was in a quality facility. The day I toured, the facility literally smelled like bleach. Everyday I picked him up the place was so clean! When he first started, I called and checked on him EVERYDAY and they were so patient with me and kept me updated throughout the day. Almost every staff member knew my baby by name. They were always so happy to see him and anytime I had any concerns they addressed it immediately. The staff was involved with the kids, they were always doing something with them. I was so sad to pull him out, but we moved and the drive was too long. Honestly, I was so happy with the care here. I miss you guys. 5 +++++

I toured the infant and older infant rooms of this center today. The infant room was where I was looking to place my son who is 6 months old. There is no way that I would ever let him attend there after the tour. First off, when you enter the center, it is not secured at all. We waited by the front counter for a few minutes with no one to help us, and we could have went anywhere we wanted in the center without being questioned at that point. Finally the assistant director came up, a young girl with a bull type nose ring, different than what I would be expecting from a child care director, but we decided to go with the tour. The first impression of the center was unfortunately the horrible smell. It was a terrible smell that you could not miss. My 7 yr old accompanied us and decided to wait at the desk area while we looked at the infant room down the hall. The door to the infant room has a sign asking everyone to please remove your shoes, so I did, which left me barefoot. The assistant director however, just walked in with her tennis shoes on, right after I stood outside the infant door and I asked her if people coming in need to remove their shoes or do they use shoes covers, she answered that everyone has to take their shoes off, and then walked right into the room with her shoes on! I was shocked, but not as much as I was with the state of that room. It was FILTHY!! The floors felt dirty and damp to my feet on the carpeted area. The tiny kitchen area was much, much worse! The floors were littered with crumbs and dirt. It was about 11 am when we toured, and none of the four 6 month old babies in the room eat in the kitchen area I was told, so therefore those crumbs and mess were not from a busy day of baby feeding! The floors were gross and the walls were filthy with visible food and other things stuck to them. There were missing baseboards in the kitchen area and play area. The highchairs, which according to the assistant director are not where the current babies are being fed, have had the padding from them completely removed, and not replaced, they were dirty and sticky. They didn't look as if they had even been wiped down in a very long time. There were four 6 month old babies there when I came. Three of them were in bouncers/swings, one was being held by the "teacher" while having a bottle. The teacher's bowl of food was sitting next to her on the floor as she was clearly eating her lunch while trying to take care of the four babies. The toys, which looked old and not very clean were all piled into a round thing in the middle of the carpet. No toys were out for the kids to play with, no Boppy pillows out for them to sit with, they were all stacked up behind the rocking chair. The three kids in the bouncers/swing were just basically vegged out in their containment devices. It was very sad. They were all of age to be able to engage and play with toys, explore on the floor, practice sitting, crawling etc. However, with the filthy floors, they were probably better off where they were. After viewing the infant room, my 7 year old came to join me, he said because he could not stand the smell that was by the front entrance anymore. I couldn't blame him. I asked the assistant director about the smell, and she said she couldn't smell anything. That was even worse, she didn't even realize the center smelled absolutely horrendous. It was time for us to go. There was no point in wasting anymore time on a tour of a place I would never, ever take my baby to. I am not a nitpicking person...I am a clean person, and expect a daycare center to be clean. You expect children to make messes throughout the day, but this place was just gross, this was not from a fun filled day of play. This was long time cleaning neglect!

My daughter attends Play and Learn and LOVES it. When I drop her off I know she is safe and will be taken care of. My child has attended this daycare for 2 1/2 years and I have not one bad detail to speak of. Keep up the great work ladies!!!!!

My Kids and I absolutely love this place since the new owners have taken over!! They have done so much to brighten up the center and have some top notch staff that really care about the kiddos and their development. My youngest child has visual difficulties and we were unsure if she would be able to keep up with her peers in development because of this. I am so very pleased with her development. Not only is she at an age appropriate level, she is beyond!!!! I don't think that would have been possible without the caring and attention that this center gives to our little ones.