Plainview School

Warning to prospective parents, I believe your special needs child is neither safe nor wanted at Bright Horizons Plainview. I say this based on our own experiences sending a toddler suspected of having ADHD to the center. I watched a thriving daycare and preschool program devolve to chaos as the longterm director and assistant director left. The new director appears wholly incapable of retaining and training competent staff. The center has done the bare minimum to institute supports that our son required. After our son transitioned to the 3 year old room, I never once experienced compliments or praise for our son. I believe the company Bright Horizons cuts every corner they legally can, including serving the cheapest and least appealing food possible. The company constantly keeps older classes at our above 20 students. Instead of reducing their bottom line by limiting enrollment, they add additional staff and pack 24 toddlers into one room. We worked to support his teachers and give generous holiday gifts, who never once said thank you. The past two months have been fraught with targeted discrimination toward our son and family. We feel our son was ignored in hopes that he would accrue enough behavior incidents to remove him. I say this as an expert in education with 18 years experience, a PhD in Teacher Education, and multiple awards and published works, please choose another option!

Both my daughters attended here. This place is great. Staff really cares about the kids and makes sure they feel comfortable even in those tense moments of leaving your babies to toddlers to pre-schoolers with them when they don’t want to let go of parents hands. They do a great job teaching the children language, colors, shapes, social interaction etc. I genuinely appreciate the efforts from the staff over the last 7 years taking care of one of the most precious things in life my children. If you have any reservation of a great daycare this is your spot.

I cannot say enough about this school and the selfless love, life skills and kindness I see reflected in my children because of the staff's influence. My first child didn't start here until after she was 2, and within 6 months did so well that she graduated from speech and physical therapy, which her therapists directly attributed to the teaching background and dedication of her teachers at Bright Horizons. When I see my oldest child with other children, she is notably more adjusted, aware and inclusive of others, which are skills I know she learned at BH. The director is like a fairy godmother who seems to truly care about each child, knows the kids and their families well, and similarly very prompt and professional with communication. She is there before sunup and often after sundown, and always with a smile on her face. They have an app and emails that give clear details about my children's day-to-day activities, from the STEM curriculum to what they eat, how much, their toileting, their naps and photos of them throughout the day. The facility is very clean, safe, peaceful and well-maintained. I have never walked in and heard yelling or harsh correction like I have at other schools. My children are always excited to go to school and I always feel confident that they are well-taken care of and becoming better people every day.

My experience with Bright Horizons has been super positive. We started our daughter at 6 months here and I was very nervous as she is our first child and we didn’t know what to expect. The teachers in her class and the director have been so comforting as we moved through this transition. They share so many pictures, her milestones, and check ins on her mood. They take the time to tell us about her day, how she was feeling, and generally make us feel like they’re an extension of ourselves. Our daughter is transitioning to the next classroom now and I am looking forward to getting to know those teachers. We have had a highly positive experience with this center.

My family was at Bright Horizons from April 2022 until July 2024. We moved here from Cincinnati and my son was attending a school there where he was learning Spanish and ASL. For the same price at Bright Horizons, I learned that he would no longer get to learn Spanish or ASL, which was upsetting. There’s been a bit of teacher turnover but I can’t necessarily blame them due to the lack of decent pay. I know this is a problem everywhere. The communication with staff wasn’t always the best. I currently have an email that I sent back in March of this year that still does not have a response. The centers were always clean and it seemed like they tried to keep the kids busy. They do these yearly reports where they essentially copy and paste their daily reports and put it into a more formal looking report. This wasn’t that helpful to my family. These are all things that were annoying to say the least but I let them slide because my son for the most part seemed content. My first real issue came when I went to apply my son for private school and after we already spent money on application fees the director told us that she didn’t think our son was ready. I was inclined to listen to her since a lot of folks in education respect her but I was definitely bothered by the lack of transparency prior to our applying. If we had an open dialogue I would’ve known he wasn’t ready and I would’ve held off on applying. I had my suspicions he may not have been ready but this is my first child and my husband and I were looking to the people most knowledgeable about children. When March came around, I decided my son would no longer stay at Bright Horizons when I saw there approach to handling conflict between my son and another student. This other student required some extra care, they didn’t tell me his diagnosis I am sure for privacy reasons. My son came home with a bloody nose and said this boy punched him. I brought this to the schools attention and they said they were working on it. A few weeks later, I go to pick up my son and I see this boy try to hit my son as he was sitting down turned away from him. He missed the first time but then tried to hit my son again but was unsuccessful because I stepped in. When I spoke with the director that day she told me that they both fight with each other. I then suggested that maybe the boys need to be separated and put in different classes and she said that was not a good idea and said they’d continue to work through it. I then sent an email to both directors asking if my son is the instigator what they were seeing and were there any developmental things that we needed to address with his pediatrician, no response. If it’s the other boy and they can’t provide the level of care he requires, then they are doing his family a disservice by not having a dialogue with them about his difficulties. I assume they weren’t because they weren’t having a dialogue with us. All in all, the bullying pushed me to finally be done. Child care is hard in Louisville so good luck.