Las Vegas Athletic Club - Rainbow

Safe, clean and plenty of exercising machines, stations, free weights, universal, handball, swimming pool, steam room, sauna, jacuzzi, aerobics classes, showers, lockers, towels, restrooms, mens/women's, drinking water fountains, Juice Bar, track, music, televisions multiple sports channels, etc. This place is great, with friendly staff and many different age groups and professional career insividual all sharing good health fitness interest and action at a destined location popular to the locals.

Great place, they need a better cleaner, morning shift on Monday around 9:40am. The machine 805 was very sweaty from last user, the cleaner was close so I asked if he would clean it as I'm currently disabled. He only did quick wipe with a dry towel on the seat only, eck. So had to go get the cleaning stuff myself. Why? Please do better.

First, I want to start by saying that I truly enjoy being a member of LVAC I appreciate the flexibility of the schedules, the variety of classes, the convenient locations, and the overall value for the price. However, today I experienced something that left me feeling disrespected and undervalued as a customer. Today (October 14th) was my annual check-in day for my InBody scan. Last night before leaving the gym, I asked if I could come in early this morning to complete the scan. I was told that as long as there was a representative at the front desk, it would be fine. I even left for work over an hour early, on an empty stomach, just to get it done. When I arrived, the front desk representative a very polite young man told me he couldn’t perform the scan but that his supervisor could at this time due to no trainers in. However, when he asked her (Aja), she refused, saying she “wasn’t a trainer” and “wasn’t trying to do it and she’s on her phone” She also mentioned that the door was locked, which it was not. I politely mentioned that all that’s required is entering the access code, and that I’ve always been able to do the scan without a trainer in the past. Her response and attitude were dismissive and unprofessional. She even commented that she works the graveyard shift and “doesn’t really have to do much” besides sit and be on her phone. That statement, combined with her refusal to help, made me feel disrespected and unappreciated as a paying member. When I checked the door myself and confirmed it was open, she became defensive and said something along the lines of “I can get you to lose your membership,” which I found completely unacceptable. Additionally, when I originally signed up at this same location, the perks of my membership such as the private locker rooms were not explained to me. I only learned about those benefits after visiting another branch. I also want to mention a professional and safety concern: as an employee working in a public setting, your face should be clearly visible. In this case, Aja’s hair completely covered her face her eyes, nose, and overall features were not visible at all. From both a customer service and safety standpoint, this is inappropriate. If an issue were to arise, it would be impossible for anyone to provide a description of her appearance. I’m sharing this not to complain for the sake of it, but because I value this gym and want to see the level of professionalism reflect the quality of the brand. I hope this matter is addressed appropriately and that steps are taken to ensure better training, professionalism, and accountability among staff regardless of the shift they work. I would appreciate a follow-up regarding this incident. Thank you for your time and understanding.

Formal Complaint: Membership Mismanagement & Staff Misconduct To: Management / Corporate Relations Location: 1725 N Rainbow Blvd, Las Vegas, NV 89108 Date: January 31, 2026 Subject: Unprofessional Staff Conduct and Guest Policy Discrepancies I am writing to formally express my extreme dissatisfaction with the service I received today, January 31, at your North Rainbow location. I currently hold your highest-tier membership, which includes guest privileges. Despite utilizing this pass consistently (on average once per week), I was informed today by your staff that I had "exceeded" my guest limit. When I sought clarification, I was met with an unprofessional and aggressive ultimatum: pay a $20 daily fee or increase my monthly dues by $15. Key Issues: • Lack of Transparency: As a premium member, the sudden "expiration" or "limit" of a core benefit—without prior notification or clear documentation—is unacceptable. • Hostile Environment: Rather than assisting me, the three staff members on duty were remarkably unfriendly. The group "stared us down" as if we were trespassing, creating an incredibly uncomfortable and unwelcoming atmosphere. • Dismissive Resolution: When I requested to cancel my membership due to this treatment, the staff made no effort to retain my business or de-escalate the situation. Instead, I was simply handed a phone number and dismissed. I have been a loyal member of LVAC, but I will not pay for a "premium" experience that results in harassment at the front desk. I expect a clear explanation of why my guest privileges were restricted and an apology for the behavior of the staff on duty today. If this is the standard of service LVAC now provides, I would like my membership terminated immediately without the typical "run-around" or administrative hurdles.

I previously left a one-star review due to an experience I had with one of LVAC’s trainers. At the time, I was very disappointed with how things had gone. However, I am updating my review to five stars because of the way LVAC handled and resolved the situation. Brad, one of the managers, stepped in and took the time to address my concerns thoroughly. He ensured that the issue was corrected and that I was refunded appropriately. I especially want to recognize Brad for his professionalism and kindness. He was consistently courteous, respectful, and friendly—both in person and through email. Not once was he rude or dismissive. His customer service truly made the difference, and I sincerely appreciate the way he handled everything. Thank you for making it right.