Lake City Kiddy Club

My son has been at KidCity USA since he was 2 and he's 3 now, 4 in August, and my family could not be happier with this daycare. He loves his teacher, Ms. Driss, and has even made quite a few friends. He struggles with extreme picky eating and food aversions, and they allow me to send a lunch for him. They also work with him and tell me about any progress he makes which eases any worries I have. He's already made so much progress with eating and especially his social skills. The communication is excellent. If the teachers, or owners, notice my son not acting himself they always check for fevers and call me right away. All of the staff truly care about the children. This is the third daycare we've tried and the other two were terrible experiences, but KidCity USA has always made me feel at ease and listened to any concerns. We could not be more pleased.

0 stars wasn’t an option so I guess they get 1. If you can afford to put your child somewhere better than do it. We were very disappointed with our experience at “kid city”. This establishment puts profit over people and it shows. Owners are uneducated, unprepared and non-traditional. 45 online DCF hours don’t make you a “teacher or educator”. This place is section 8 but for your child. I should have listened to what our pediatrician told us as well as other parents in the area. My kid was sick the entire time he was there. One day my child was extremely pale and had a high fever of 102.3 when I picked him up. Staff didn’t think to take his temperature or notify us because they “thought he was fine and didn’t feel warm”. What a joke. Make sure your child is potty trained before taking them here, staff won’t take them to the bathroom on a schedule and your child will be soaked in piss or feces all day. We rarely have accidents at home but every single day they let him piss through his training underwear, his shorts and sometimes into his shoes or blanket. The “teachers” for his class were uneducated/unprepared/underpaid overwhelmed teenagers that do their best. When the owners aren’t there the place is literally a circus. They coral EVERY age group into a tiny area in a large room because they are understaffed and can’t handle multiple rooms and age groups. Filthy Kids running around in just diapers with older kids. It was shocking. Class sizes are huge. Staff is absolutely overwhelmed and argumentative when issues are brought forward concerning your child. Don’t waste your time with kid city. Not being mean just being honest. Believe what people are saying about this place and do your best for your child, don’t send them here. New ownership doesn’t mean better care. It was a struggle every day to drop our child off at this place knowing he wasn’t getting the best care. When the owner leaves a 5 star review on their own business it tells your everything you need to know.

The new owners Tara and Haley are amazing. Their knowledge, compassion, and understanding was a breathe of fresh air. Watching them handle situations, parents and kids with such empathy and love throughly impressed me. I would highly recommend giving them a call.

Absolutely Love This Center For My Children, Very respectful and Educated Owners. They listen and address every concern, my kids absolutely love going here ! And we love feeling safe sending our kids off while we work !

It pains me to leave this review. I really liked the staff at here at first. Unfortunately, the owners could learn how to interact with separated parents and talk to their clients with respect. The owners made zero effort to understand concerns; instead I was met with condescending tone and a dismissal of my concerns. I expressed that their communication was unprofessional; they told me that I should take my child somewhere else. It's appalling that the owners would speak to parents this way while their kids are under their care. When I call to get an update on how my daughter is doing I usually get a one word answer and the staff seems annoyed that I'm calling. I was told that I would get a phone call if my daughter was crying for long periods of time. Twice when I came to pick her up I asked how did she do today and the teacher said, "I'm not going to lie, she cried all day." She was apparently sick with a fever so I would have liked to know that she was crying so I could bring her home. I called the next day and requested that if she cries like that for then to please call me. The next day she cried for hours and I did not get a call. I am separated from my daughter's mom. We have limited communication. I expressed this to the owners. She dropped off our daughter and apparently there was an issue relating to a car seat. In the afternoon I got a random text from the owner, Tara talking about car seats and that they can not allow children to sleep in them. I responded to the text saying that I didn't know what anything about the situation she was talking about and it sounded like a conversation that should be had on the phone. I requested that she call me when she has time. Her response was that she'll be there till 5pm. I did not understand what that meant, it wasn't a response to my request for her to call me. So I called when I had a break from work. No one answered. At this point I'm concerned about how my daughter is doing at the day care. She's only a year old. The owners seem to be focused on some conversation that happened that morning and not about the care of my daughter. So I was feeling anxious and having a hard time focusing on work. Finally I got a call back from her wife Hailey, who is also a owner. I asked Hailey how my daughter was doing and she said great and then dismissed me, began saying that she's concerned about a few things. Her tone was aggressive. I was hoping to get details on my daughter's day and mood. Her first concern was to let me know that they have plenty of cots and they were not understaffed, and said "I don't know where that idea came from". This irritated me because it came from their teacher that said they didn't have enough cuts and were understaffed as my daughter was being dropped off. Then she told me that my daughters mom came into drop her off and requested that they let her sleep int the car seat since she was already sleeping when she dropped her off. Hailey aggressively informed me that it's DCF violation for them to allow kids to sleep in car seats. My response was that I'm separated from the mother of my child and I'm not her. I asked why she was telling me this and what she'd like me to do, her response was that I'm on the phone with her. She never answered my question of what she'd like me to do. I asked twice. I continued to assert that she should be speaking to the mother about this. I was not there and I don't know anything about it. I was frustrated at this point from Hailey defensive responses and lack of empathy towards parents surrendering their child the the care of strangers. I also expressed the unprofessionallaism from Tara texting me about this out of no where and then dismissing me when I asked to speak to her on the phone. I absolutely wouldn't bring my child to this establishment again. The owners may respond to this with an apology or explanation. It's only because I am leaving a public review. If they actually cared they would have said something to me directly over the last week.