La Petite Cc @ Sinai-Levindale

Our experience with Levindale was been exceptional. It was a difficult transition for our 93‑year‑old mother, who went from living independently at home to suddenly needing nearly full-time care. The staff at Levindale were consistently helpful, friendly, and patient throughout the entire process, which made a world of difference for all of us. Our mother even commented that the food was “pretty good”—and she is very picky! The facility itself is clean, comfortable, and easy to access, with convenient parking. We had a previous experience with another facility, and there is simply no comparison. Levindale was far superior in every aspect—care, professionalism, environment, and overall experience. We are truly grateful for the level of support our mother received there.

I would give zero stars if I could. First the good. Orthopedist Dr. Conway is awesome. I can’t go to Dr. Conway every time staff aren't order compliant. Management should fix. They don’t. Physical therapist Kristin and Nurse Practicioner Laura were great. Some techs and nurses were good. Bad ones outweigh the good. Management should not allow what they do. Director of Nurses Sherrill was verbally abusive. Administrator Sharon Hendricks did nothing. I was on IV antibiotic Zosyn, I got 3 separate 4 hour infusions daily. That is a pain. I get it. Sherrill said, “If you needed that you should’ve stayed at Sina [Hospital]“. A Ligebridge sister property. Staff do not like to advocate for patients against insurance. Sherrill got a prescriber to allow her team to give me shorter infusions and a larger dose. I got neutropenia. What that is is a shortage of white blood cells called neutropenes I was immune compromised. Anyone entering my room was to wear a mask. One person wore what looked like PPE. If I got a fever over 100.4 I was to go to the emergency room. I was frightened. I was at Levindale recovering from joint fusion of the ankle. I needed joint fusion to get rid of dormant bone infection. I needed that to have my shoulder replaced. The dormant bone infection would’ve seen a chance to come back and attack if I had had the shoulder replacement before ankle fusion. Due to infection issues I needed to be clean. After toileting and wiping, I stood at the walker. A tech stabilized one side, and I wiled my legs knee to waist on both sides. The tech handed me wipes. I only had 60° of mobility in my shoulder. Thech Sandra juggled the box. I said, “Are you making fun of me?“ Sandra took off her mask and inches from my face and said, “Are you making fun of me? Are you making fun of me? Are you making fun of me?” Sandra then verbally abused me. Levindale did nothing. I received an email from Sharon that the management would talk to Sandra. Sandra was abusive was because previously Sandra‘s boss, Sherrill had been abusive Sherrill yelled at me in my own room. There,that hospital room is my home. Nobody will yell at me in my home. Toilet transfers with techs were a problem. Techs would not follow orders from therapy or anybody else. Sometimes they were short staffed. Overnight I could hear them watching TV. If don’t need anything, that’s fine. But don’t complain what I do. Sharon apologized and did nothing. They don’t care. I am lactose intolerant. They ran out of Lactaid. Kosher. They would not serve meat and dairy together. I was deprived of food and medication for 15 hours. Nobody cared. I am a celiac. No gluten. A nursing home should have no problem accommodating a gluten-free lactose free diet. I am not an attorney. I believe they’re in breach of the ADA. I have been pleading for Sandra‘s last name to report her to the Board of Nursing. Patients are there to heal. We should not fear staff. Sherrill is a verbally abusive woman. I go to Sharon because Sherrill makes me uncomfortable. Sharon directed Sherrill to send me bandages for home care. The bandages never came. My social worker Imani told me by phone they were not sending the bandages.They were not putting that in writing. Insurance did not want to pay for the last week. Levindale could not find a home care agency. I needed constant wound cleaning. I was there because an HCRManorCare nurse negligently chose not to wash a surgical wound which became infected and reinfected multiple times. All of this was from a car accident, but there were intervening mistakes by medical personnel. They are supposed fight with insurance. They would not 0send a Letter of Medical Neccessity. My orthopedist had to. The IRO said they never received it when I have a fax confirmation. The careful philosophy of management appears to be, “Bleed em’ dry and let em’ die.”0 My doctor who is great, has privileges here. There are not enough choices for me. Go elsewhere if you can.

I cannot say enough about my Mother being at Levindale. The staff including the physician were amazing and cared for her like she was their own. Everyone was responsive. Place is beautiful when you walk in.

My mom stayed her in Late 2022 she was admitted to inpatient then transferred to subacute. When my mom arrived she was walking assisted. When she left she was bed ridden, left with a serious UTI (had to be hospitalized) and subdued due to medications she was prescribed. I regret sending my mom there. I hope they have increased the number of their staff, expand on PT options in subacute and contact the family more often.

My father was a resident in Long term care unit in the Households and I thought Levindale did a great job with him, providing him care other residences could not manage.