Kindercare #301658

We’ve had such a wonderful experience at KinderCare! The staff is absolutely amazing—warm, welcoming, and incredibly professional. From day one, they made our family feel comfortable and confident in our choice. Communication has been excellent. The teachers and directors I keep us well-informed about daily activities, milestones, and anything important happening in the classroom. It’s clear they truly value keeping parents involved and updated. Most importantly, my kids are genuinely happy and look forward to going every single day. That says everything. The teachers truly care about their students and treat them with patience, kindness, and encouragement. You can tell they love what they do, and it shows in the positive, nurturing environment they create.

After six months of my child attending this daycare (Kennydale Kindercare), I feel I have gained a thorough understanding of how this facility operates. As a concerned parent, I have made the decision to withdraw my child and enroll her elsewhere. I believe it is important to share the reasons behind this decision, as they reflect significant concerns regarding care and cleanliness. Key Concerns Toy Cleaning Practices Although the daycare claims that toys are wiped down after each use, I have repeatedly observed otherwise. On several occasions, I witnessed children putting toys in their mouths without those toys being cleaned afterward. Additionally, many toys I have handled felt sticky and had hair stuck to them, which raises serious hygiene concerns. Hand Washing Standards Proper hand washing is essential for preventing illness. While there is a sink in the classroom, I have noticed there is no soap available. Washing hands with water alone is insufficient to stop the spread of disease and infection. Communication Barriers On multiple evenings, there is only one caregiver present, which is understandable when fewer children remain. However, I have found it impossible to communicate about incidents or concerns because the caregiver does not speak English. This language barrier makes it extremely difficult to address important matters regarding my child’s well-being. Frequent Illnesses Over the past six weeks, the daycare has experienced a concerning number of illnesses, including rotavirus, chickenpox, hand, foot, and mouth disease, and pinworms. My child has missed approximately one week out of every four due to these outbreaks. When I raised these concerns, I was told that “it’s the same in every daycare.” However, after contacting other local daycares (such as Kiddie Academy and Goddard), I found that they do not have similar issues. Lack of Professional Cleaning Unlike other daycares, your facility does not employ professional cleaners. Other centers have nightly professional cleaning routines, which help maintain a safe and sanitary environment for the children. Also, every time I picked her up from daycare, she had snot and other things all over her face, it doesn’t appear that they pay attention and wipe it’s not off their face while when I pick up my child from daycare from another facility, her face is always clean. As parents, we entrust our children’s safety and well-being to daycare providers. Given these ongoing concerns, I could not continue to leave my child in this environment. I hope this feedback is taken seriously and leads to improvements for the benefit of all children in this daycare.

My family has been apart of this center since my oldest was a toddler. I absolutely love this center and the staff here. The director and assistant director are very communicative and helpful with every interaction I have had with them. The staff members from infant to their school aged staff have been absolutely wonderful. They supported my oldest while she had a difficult time with drop offs in the morning, encouraged her to explore, and make new friends. They are current partners when it comes to problem solving my youngest refusing a bottle through out the day. I am very grateful for everyone at this center. I am sad to see my oldest leaving this center as she and my family have had a wonderful time with her time here. In the meantime, I love that I still have a few more years here.

As a new Mom I was nervous to send my daughter to daycare, especially during Covid. The staff here has been nothing but absolutely amazing! They love our daughter as their own and we know she is in great hands. They give amazing and detailed updates throughout the day so you feel like you have a great idea of what's happening at any moment. Sending our daughter to daycare feels much more like school because they are doing educational activities and getting great socialization. We are in the infant room with Ms. Suzy and Ms. Gwen and they are phenomenal.

There was a period of turnover - which is why others rated low. But that happens anywhere. There's different management now. I have recommended multiple families here and will continue to do so. The teachers are the absolute best best best. They love all the kids like their own, and teach them all day every day. It isn't just a daycare where the kids run and play with no structure. Management is awesome. They truly care about the parents and their concerns, comments, suggestions, etc. I would never take my kids elsewhere. My two children thrive here - they are happy, they love going every day, they learn so much and they adore their teachers. I can't say enough positive things about this daycare/preschool. Highly highly recommend.