Kids Quest - Santa Fe

Very disappointed in this location. I like being able to bring my kids some where when I go out but apparently the staff can’t read and is incompetent. I had a coupon that clearly stated “per child 1 hour free” they only gave me on child 1 hour free and when I brought it up as I’m checking out they dismissed what I was saying. I went home and reread the coupon thoroughly and it does in fact say what I thought it said. I sent them an email immediately. Because who has the time to go out of their way to a casino just to fix someone else’s mistake. They did not answer me. So on 9/3 I was going to a movie decided I would check with them and Deborah says she can’t do anything about it because it was “so long”. It wasn’t so long you all dropped the ball and it’s ridiculous! Smh taking from working families that keep you guys in business. A simple refund or credit even tho I don’t think I’ll be coming back here, would have been better than the answer I received. Not even an apology. To steal money and then say you can’t fix it is ridiculous. Maybe Ill get a call back this time. Update: I had to reach out to corporate myself for someone to respond to me. I never received an apology for the inconvenience or the situation. I am happy that the issue was resolved, but Santa Fe Kids quest has left a very bad taste in my mouth. I won’t be going back there. It’s not about the money but the attitude of the staff and how it was handled. Update:Someone from corporate did reach out to me a Kelly Braun. Not one staff member apologized for the inconvenience or the mistake in general. And I have not yet received the refund as of 9/27.

Absolutely ridiculous that I have an issue and they won’t even take accountability and address it. I have been calling and sending emails because they over charged me and still have not heard from the director or a supervisor. I am very disappointed in the location. It’s not about the money it’s about the principle. When you have coupons or promotions the staff should understand them or maybe don’t handle people’s money.

DO NOT BRING YOUR KIDS HERE! I dropped off my child and came back a little over an hour later to find my child in tears. My child had been waiting for 40 mins. to get help from an adult. My child said the adults spent all their time helping people at the desk and not helping kids who were already inside. My child is 6 years old! KIDS COME FIRST!

My kids do not want to return here for several reasons. I filled out the survey that I was sent to my email from quest and there was not an option to write my concerns . So I suggest you add that to your survey. Only a bunch of star ratings on different areas. My children range from 2-11 1. Most importantly safety - my child explained to me there was a broken pathway at the top of the playground where kids walk through to get to another side of the playground. (V shape pathway) The way I understand it is the straps holding that in place were completely broke. All the kids were running through there and jumping so it's just a matter of time for that thing to snap off. 2. Cleanliness also can be a safety issue: Liquid on the floor that looked like vomit. When my child made one of the workers aware , she kept walking and just said "eh". I mean yes kids play places are full of icky germs etc but this come on! 3. The computers located in the game room do not work. Out of the 4 present only 1 works. 4. No phones allowed 🤔 Even school allows a phone to be in contact with parents for any emergency. That was a concern of mine since I wasn't sure how my kids will be doing or if they wanted to leave . You can always keep coming back here and checking on them I assume. This 5th complain has nothing to do with the facility - that night at least , kids were really rude and disrespectful -> my child told me one of the kids threw food to one of the workers 🤦🏻‍♀️ Parents are doing a terrible job raising there kids no brainer there but I will suggest to the facility when something like this happens to call the parent to pick up there child. How is this acceptable? I preregistered at home. When I arrived there the person was very quick to help and there was not really a line. *for kids quest- I see you want everyone to reach to the 1800 # - I will let you know before you go reply to my review- I will not reach out to that # . I suggest you review the above concerns and address them in this location. If you have further questions for me then please state that in your reply and I will call the # provided.

We called when we were loading the car to come in and drop off our 14 month old- to make sure there was availability. They told us there was- and that they would see us soon. 20 minutes later when we got there- they told us there was no longer available an available slot. They do not take reservations- even call aheads. This makes it almost impossible to ensure a secure spot for our child- and it was a waste of 40+ minutes of driving there and back, getting him ready, movie tickets we had to purchase in advanced due to seat assignments, and going there just to be turned away. To top it off- the employee was far from apologetic- she had an attitude of “these are the rules, and you are out of luck”. Very disappointed.