Kids Quest - Red Rock

We’ve been to all the quests here in Vegas for date nights at the movies or dinner. Our kids love Red Rock’s quest the best, and ask to go back again and again. The manager Andrea Salyer is fantastic, friendly and runs a great team that is efficient and communicates well. Most importantly we feel the kids are safe and have a wonderful time, so we can have a good time with that peace of mind!

I’m late with my review but I visited Red Rock on two separate vacations to Vegas last year. The first trip I was allowed to sign my daughter in easily and she had a great time! The second trip, though it was months later, they required my daughter’s vaccination record. It took me about 1 hour to acquire it but once provided they let her in. Though inconvenient, I could not be upset about a daycare following the law and that makes me feel even safer sending my daughter to play under a law abiding establishments supervision. My family is taking another trip and my daughter is excited to go play there again. I double checked their website which is very clear on the policy and I’ll be bringing the necessary documentation because it’s been a year. They also offer military discounts and is steps away from the movie theatre and a few strides from the bowling alley.

Been taking my girls for 10+ years and never had an issue until today. I dropped my 9 year old daughter today and when I mentioned I had a $3off coupon the lady said I could use it at pick up. She never said that I have to have a casino card to use it. So when I came to pick up my daughter the cashier Isiana told me I had to have a casino player's card and no where on the coupon did it say I had to provide that nor did the lady that checked my daughter in originally. So I left got a player's card and when I came back I asked for the manager which just so happened to be on lunch break and when she called the manager she wasnt willing to help at all and Isiana kept brushing off what i was saying as if my feelings and what I had to say didnt matter. Very disappointed in this location staff. But my daughter had fun I guess thats what matters. My oppion is if kids quest send out email coupons or any coupons they should mention all requirements

DELAYED REVIEW AS WE TRIED TO REASON WITH KIDS QUEST AND GIVE THEM TIME TO COMPLETE INTERNAL REVIEW. On 9/13 for the first time we dropped our daughter off at kids quest in the Red Rock Hotel and casino, she was there for approximately an hour and a half that night while my husband and I had dinner on hotel property. When we picked her up, we were heading home, and asked our daughter about her time at kids quest. She shared with us there was a boy she was playing with (which she later identified in person and kids quest personnel confirmed they were playing together), and that he TOUCHED HER VAGINA. Said they were in the play structure (which staff also confirmed and where she came out of when we picked her up) and he told her to take off her pants and panties and coerced her with play money, said she could have it if she played his game but reported he never gave it to her (she’s not even 4 years old yet). We immediately drove back to kids quest and in an attempt to verify if my daughter was okay, I looked in her pants and panties and found said play money stuck to her rear tucked under her panties (she had no idea it was there but it confirmed the story she already shared with me) kids quest director later confirmed it belonged to their pretend play area in the facility. I immediately called police, and had her identify the boy the second we got back to the facility. While police were on site trying to gather information about the boy, incident and camera footage, the boy was allowed to roam and play in the facility with other children and was not removed. I even commented while there and police said they were not in charge of kids quest policies. We were there for what felt like a really long time while families and parents came and went when one of the workers had an “oh shit” look on her face, I knew this was the parents of the boy my daughter had just accused of sexual abuse and she again identified him as he approached the counter. At this point unsuspecting dad has walked away when the police officer approaches mom. Once she is made aware she frantically jumps on the phone to call dad back, because he walked away with no concern about the uniform officers in the lobby. It was apparent they did not notify the boys parents. At the end of the day, metro has shared there cannot and will not be criminal charges against the 7 year old boy- he cannot legally face criminal charges until the age of 8. According to kids quest director that night, he and twin brother are locals and frequent this location all the time and this is the first report of this kind against him. According to the VP of kids quest after the internal review their findings show their staff responded appropriately that night and did notify the boys parents and there was no evidence this occurred so they could not ban the boy from returning to their establishment. Reminder, cameras are down so all they have is the word of their employees and my daughters word vs the boys to put the pieces together. Their staff did not remove him nor contact his parents as they claim in their internal investigation. I brought this to the VP of kids quest attention when I provided a copy of the police report where the officer wrote, “dad refused to provide any additional identifying information as he was upset that kids quest did not notify them of the incident and he only found out about it as he was there to pick up his children.” This clearly contradicts the findings of their internal investigation. At the end of the day an accusation, lack of operational cameras and a police report that contradicts their internal investigation is all I have. It’s proven not to be enough for them to dismiss this boy from their establishment, or cast enough doubt for them to admit they fell short in their response or possible prevention of the situation but I wanted other parents, not kids quest, to decide what’s best for their family and be aware of our experience before choosing to leave your kids at this facility.

We absolutely love this kids quest! Our 3 year old has a blast every time. The employees light up and remember him every time he walks in which makes me so happy to see. There’s so much for him to do and stay busy.