Itb Lighthouse Of Love And Laughter

my son went here for almost two years. we was told he can no longer attend due to a balance owed. understandable. however, notice of the balance came august 16, 2024. end of august 2024, I got a notice his balance was sent to collections. fine and fair. then December 5th, we were notified he cannot come back until we pay a 500 dollars... right before Christmas. and didnt receive any notice in-between. im thinking its in collections. I talk to the finance lady, Brandy, who always seems to blame anyone else but herself. this is also not the first time my son was suspended for this reason even after I tried to make payments that weren't processed. Brandy said that it was someone she worked with that sent the account to collections and it was retracted same day. well no one told us and we never received another notice from lighthouse about payment and im thinking its in collections. then Brandy has the audacity to say "I wish you would have called" uhh yall made the mistake and now my son is punished for it. there are some amazing people there but the inconsistency in billing is unacceptable. oh and my son also coming home with another kids shoes or cup. and then I withdrew him and advised he still had items at the facility but was never told when I could get them. I wouldn't be upset but again this is not the first or even second time we've had to go through this because as a parent, I say process this payment and send me an updated notice and no payment gets processed and no further notice. for months. MONTHS! and then he gets kicked out until we pay this sum of money right before Christmas. I have no problem paying my the balance, but again im thinking its in collections, not with them. and the times before I can take accountability and we did pay them over $15k. they all know me and my son very well. I expected a little more professionalism than this. and I mean we didn't get an email, text, phone call, or even a note sent home with him between august 16th 2024 and December 5th 2024 about this balance (again I think its in collections) and then told he just cant come in until we pay. no. as grateful as I am for what they have done for my child, this was the last straw and really tainted my view and makes me wonder how capable they really are. and it breaks my heart because my son really did love being there. but I guess I should thank them because now hes starting kindergarten Monday. I would advise to use caution with this facility. and stay on top of things because they won't. you would think a place like this would have it more together and be better than this. I am disappointed mostly for my son. so yeah, I hope they see this and remember that Brandy needs to do her job better. punishing kids because you cant send out a simple notice for almost 4 months is disgraceful. It was a blessing for him to get kicked out. oh.... I do also have proof of all this :)

My daughter has gone to lighthouse kids in Hixson since January 2023. We have seen a TREMENDOUS change in her. Her vocabulary has expanded so much. I can't brag on them enough. Yesterday they had a hairdresser come in and she got her first haircut. We expected it to be impossible and although the hairdresser was amazing, I can't help but think that the fact that she was surrounded by people she knew and trusted played a huge part in her allowing it to happen. I'm confident that we made the right choice by bringing her here for ABA! 🫶🫶

Our son goes to like house kids and has been since September or October and since that time there has been a crazy amount of improvement for our son Jordan from when he first started there . It’s like we was in a never ending nightmare that you don’t wake up from . Now he can talk better and do things he couldn’t before . I consider it an absolute blessing. Even tho it’s a work in progress. Even tho we have had disagreements with light house kids I’m glad I chose to take Jordan there . Good luck to everyone who has the same struggles as we do .

While the RBTs and BCBAs seem to be very thoughtful, genuine, and encouraging people who have had beneficial results with my child, the admistrative faculty do not pursue (in a prompt fashion) replacing faculty members as needed, replacing damaged equipment as needed, pay their faculty for their continued education certifications accordingly, and have yet to fully remediate mold issues in the kitchen of the facility. As of this date, I'd encourage an administrative change or replacement, in order to "save face."

Don't bother unless you have too. Of course you got your good people there but definitely more bad than good. Especially front desk lady.