Hayes-Taylor Ymca Childcare

We recently switched to this YMCA location and couldn’t be happier with the experience so far. From the moment I walked in, the service was welcoming and genuinely helpful. Kenny at the front desk was amazing. He took the time to help me look at the pool area for my daughter’s upcoming birthday party and went above and beyond by noticing a fee from 2024 on my account that didn’t make sense. He looked into it right away and helped clear up the confusion, which I really appreciated. Katrina, the Aquatics Director, was equally amazing. She clearly explained pool policies, walked us through the yellow band areas, and made everything easy to understand. She was also very encouraging and shared information about upcoming swim lessons for my daughter, which we really appreciated. The difference in friendliness, clarity, and overall customer service compared to our previous location has been night and day. We’re really glad we made the switch and feel confident hosting our party here. Highly recommend this YMCA!

My family of 9, veteran husband and I enjoy this location. However we have been having a hard time getting approved for any financial assistance or support with child care. . . Iv followed all steps even paid for months of membership to jump start our wellness journey, I understand that getting benefits can be time consuming but when you've done all you can, all u can do is keep seeking knocking and asking for support.

This location is awesome Kenny at the front desk is always pleasant and professional. The exercise classes are amazing and motivating the ladies who teach are Amazing Women and don’t be fooled about their age because they will make you sweat!!! I love this place!!!! Alisia 2026

This YMCA is so great. The staff is very friendly and most of all the guests are very nice people. Everyone has a smile and just lets you have a good workout AND, they have towels for you to use there.

I’m very disappointed with the way my YMCA membership cancellation was handled. On 8/13/25 at 2:42 PM, I called to cancel because an injury prevented me from working out. I spoke with a woman (unfortunately I didn’t catch her name) who said she would take care of it. I never received a confirmation email, but I trusted it was processed. Fast forward to 9/16/25—I was still charged $40.90. When I called to fix it, staff admitted the cancellation hadn’t been completed and only refunded $34.67, not the full amount. This feels careless and unprofessional. If you decide to cancel here, double-check everything in writing or you may end up paying for a membership you no longer use.