Hand In Hand Child Care Center Ltd.

The administrators, and teachers are so sweet! My son barely spoke when he started just a few months ago, and he has improved so much in speech and socialization. I can see that he is more confident and able to clearly tell me what he wants at home. Special thank you to the prek teacher for her patience and guidance. Her level of energy to create an active & engaging learning space for kids with different learning abilities is unmatched! I appreciate the daily tadpole updates that allow me to see all the activities the kids participate in for the day. The whole staff makes your child feel welcome. If you need a reliable, secure place that you can trust, look no further.

I originally reached out to this center to find summer childcare for my daughter. She is non-speaking autistic but does very well at school. We were so excited for this opportunity and they said they could absolutely accommodate her. We went in for the tour later in the day when no teachers were there and it was great. My daughter loved looking around. They even said that they were open to finding more help to accommodate her needs, move a kitchen item over since she loved it, etc. They were all so nice and kind related to her disability and needs. I asked the owner if we could just come back one more time so that she can meet the teachers, see the classroom, and so I can show them her AAC device that she uses to talk and some sign language. This was meant to help my daughter feel more comfortable on her first day and for them to eliminate the chance of behaviors. The owner didn't respond for a few weeks so I ended up calling and we got the meeting scheduled for this week. I was again under the impression she was meeting both teachers, seeing the room, and being able to show them her device and discuss a few things before her first day. The meeting ended up being with just one secondary teacher and no one else. My daughter wasn't able to go into the actual classroom, we had to sit in the lobby, and the main teacher was not in that week. The meeting was fine and the teacher was wonderful, but this was not the intended purpose. I followed up with the owner to ask what happened and to see when we can reschedule with the main teacher. These were not unreasonable accomodations just things to make it easier for them and also so that she has familiarity when she starts. She has communication needs and stuff that has to at least be discussed. I can't send her somewhere not having at least one interaction, conversation, or meeting with the main teacher. I didn't understand why that was asking too much. I then get an email from the operations person who I'm assuming is the owners husband informing me that they were not going to move forward with enrollment. They said that I was asking for too much from them to have one meeting with the main teacher? They tried saying it wasn't from her disability but it absolutely was. They were unwilling to accommodate one request and when I begged them to reconsider due to being a single mom, they said that it was "final" and would not be reconsidered. They denied having another phone conversation with me to clear things up. I then called the owner to see what happened and she said that me calling was "inappropriate" and that she was very uncomfortable speaking to me at all. She said my tone was the problem when we hadn't talked at all besides that one email asking what happened with meeting the teacher. I apologized if my tone was off but that I was just confused and being neurodivergent myself I didn't understand what happened. She continued to make me feel awful and it was so unprofessional. I got emotional and was begging them to talk this out and reconsider when she hangs up on me. This is the kind of stuff that makes parents just give up. It is hard enough being a parent to a kid with needs let alone dealing with these situations when trying to do what's best for our child. I am absolutely baffled by all of this and absolutely do not recommend this center especially if you have kids with any kind of support needs. A report has been filed for discrimination.

I absolutely love this center! The teachers are amazing! I used to work in childcare, so I am very picky about where I send my child. You just cannot find daycare with great long term staff anymore. They make me and my son feel very welcomed and they genuinely love and care for him. He is extremely smart and learns so much while he is there. I couldn’t be more thankful that my son has such amazing teachers!

I love Imaginative Beginnings. The people there are very nice. Every time I drop off or pick up my son, they greet me with a smile. They update me about my son at the end of the day. There is so much I can say about this childcare center, but it would take all day to sum it all up. It's a beautiful care center. I feel comfortable there, as does my son, and I recommend it to anybody.

We had to find a new school for my son to attend and found this school through Google search. The first tour, we made sure to be honest and upfront about my son and his behavior problems and they were fine with it. In fact, the owners made it known they have other children with autism and sensory processing disorder currently in attendance and work well with them, the parents, and harbor (who my son also sees). It was a great tour. We toured again with my sons dad and all went well then too despite touring with someone else. My son's previous school recommended that I take him to meet his new teachers and see the place since he has sensory processing and does not so well with transitions and changes. I called to set up an appointment and they gave me a hassle about it but finally agreed to let him come look around. The morning of my son was having a bad day (he has to get up really early some mornings) and was not listening because he was upset. We walked in to find the owners and the woman asked me if he always acted the way he was acting. I told her yes, he's like this when he has bad days but it's not always this way (he does have some rough drop offs though since he doesn't like school). She then informs me that they have reached the maximum amount of autistic children in their classes but we're welcome to try it out and see how it goes. First off, my son is not autistic and has had that confirmed by many doctors. They made the assumption after meeting him once. Two, this was a Thursday and he was supposed to start that Monday. They failed to tell me this until that morning. Three, they never recommended we bring him to the tours, then were not happy when I wanted my son to do his own tour. They put that back on me saying it was my fault they didn't know how he is despite us telling them everything. They lost my trust and we ended up going elsewhere. I want other families with special needs children to be aware of what happened to us.