Family Service League, INC.

I am glad that im the first actual reviewer here so I can certainly give whom ever is reading this the REAL review of this unprofessional establishment. For 10 years, I have tried to get my mother to seek therapy. My mom is 60 years old widowed, Many physicals AND mental health problems. Shes the type of old that doesnt know how to write a review or really look for them for that matter as well as the type that only really thinks therapy is for crazy people. Additionally, works seasonally planting flowers. I started going to therapy and my mom saw the light coming from me and thought maybe its not bad. This is important for the later convo that was taken place. First phone call with a therapist just to get info. Was not welcoming at all. Incredibly abrasive. My mom had almost had no time to actually answer the questions the therapist was asking. Ex: "what type of help are you seeking?" A: "I think I have some Anx-. " Therapist: "okay, we can see you probably next week but im pretty booked right" basically making my mom feel like shes not important and cutting her off on basically every question that she asked. The supervisor. Now. in my years of getting help myself. Suggesting other friends get help and seek therapy. Having friends send me their info for therapists and only ever having pretty good experiences. Never. Ever. in my time did I hear the unprofessionalism I heard today. My mom gets on the phone with her wanting an older more understanding person because of the way she was spoken to the lady above. Requesting this information to the supervisor she almost was annoyed that my mom asked. "Why does that matter?" She was a bit forward. Instead of being understanding she was like well ill get that information for you than (snarky voice change). Supervisor continues. "What do you want therapy for?" Mom: "My Bf drinks and i need someone to talk to about that. As well as me being not right in my head. I need to be more strong. I am not mentally well right now." AT THIS POINT YOU WOULD PROBABLY THINK THAT ANSWER IS FINE. BUT APPARENTLY SHE THOUGHT OTHERWISE. Supervisor: " Why not try Al-anon or AA" Mom: I think I need help in otherways too. Supervisor dismissing the comment: "Why cant you just kick the bf out?" (Remember what I said before about my moms health this is where the REALLLLL unprofessionalism comes in) At no point does this woman know anything to be suggesting such things. Mom: "I cant really support myself" Supervisor: "How about a 2nd job? why cannt you have a 2nd job in the summer either?" With no actually intake questioning or basic questions asked to my mom this person thinks its okay to just throw out wildly unprofessional questions. Has zero clue from her awful line of questioning to pose such ideas. My mother no longer wants to seek therapy. I am broken. My mom is suffering so badly right now and I as her son have no idea what I can do but this. I cannot believe people in the mental health industry would act in such a forward way. People like this exist. They dont want to help. They want to pass you off they look at you like a dollar sign and since my mom has government insurance im sure she read into that. I will copy and paste this review to every single outlet that I can so no one gets missed treated again. So that no one should feel left in the dark. Like they are nothing. I am sick that something like this happened. Truly if you seek help. Seek it else where.

Been trying to call the office but seems like they dont want to pick up at all or return voicemails that I have sent 😦

I’m leaving a one-star review based on my experience with the front desk staff. I called simply to ask whether my partner’s insurance was accepted. Unfortunately, the staff member I spoke with, Joanne, was very rude and repeatedly cut me off while I was trying to explain my question. It felt like she didn’t want to help or even hear what I was asking. When I asked to be transferred to someone else, the next person had no problem answering the exact same question right away. This left me confused about what the miscommunication was, because the issue itself was very simple. I understand that healthcare offices can be busy, but the way the situation was handled felt unprofessional and dismissive. I hope management addresses this, because respectful communication—especially in a therapy setting—is very important for people who are reaching out for help.