Daybreak

My step son has been in this center for a month, he was diagnosed with autism and the employees here treated him horribly for it. His issues have multiplied since attending this center due to their unwillingness to adapt for his needs. I’m sure the center shines with behavioral, but if your child has ANY other underlying issues, avoid daybreak at ALL cost. Shame on you daybreak for how you treat special needs children.

It was scary realizing my kiddo needed more than I or a typical daycare could give him. This place was our saving grace... Until there was an issue with insurance and title XX....They dropped us like a hot potato with very little communication and what communication we had was extremely rude and was clearly all about the money. It hurt my son and I. If you want to use their services absolutely do it! Be sure to PAY WITH CREDIT CARDS AND ALWAYS GET A RECEIPT FROM THE DESK!!!!! There were several issues with them trying to bill me for months i had already paid for where i had to show my bank statements to prove i paid.

At first i loved this school for my son. They seemed great and very focused on his needs during the interview. My school district was paying for it as part of my kids IEP plan. However what i will say is over time of him going there i noticed my son was actually getting worse not better. He picked up on cursing while here which was never an issue before and when i brought it up they said he hears another student doing it and it " happens". The time out rooms are a hallway with little cubbies for kids and multiple students can be in there at a time. My son started peeing himself in timeout and peeing himself multiple times a day. Then they would call me to bring him clothes which i would multiple times. He would run out of extra clothes and they would forget to communicate it to me then not let the van driver who took him there drop him off ( we lived 50 min away). Even when i told them i would bring clothes becaus i worked nearby They would send him home for " fevers" but when i would check for a fever he never had one and they were not able to give him medications so they didnt give him Tylenol. I genuinely think towards the end that they got tired of dealing with my son because he was getting worse with them. He went through 2 different " thearpists" while we were there. The weekly thearpy was always a joke. We did pcit thearpy maybe twice the rest were me just in an pffice telling them the same thing i have told them a million times. Nothing got resolved or changed. But itd a " requirement". As a single mom i had to take time off work to go to these meeting which could have been done over the phone easily. Then they said i wasnt " going to them enough" but yet i literally went to one of the meetings while in active labor and had my daughter 4 hours after the meeting. When i brought this up and i expressed my frustrations with them and the lack of communication and the fact that my sons clothes were going missing constantly and that he learned bad habits they emailed me late in the day saying i had 2 weeks to find another school. Thankfully the school district was already in the process of finding a different place because after almost a year of going he made no changes and got worse and the school definitely made it seem like they looked for any reason to send him home. The school district noticed before i did that it wasnt helping him at all. They had a school arranged fir him already. My son has now been in that new school for awhile and let me tell you A NIGHT AND DAY DIFFERENCE. Ben is getting better. The teachers are actual teachers not just random people they hire to fill a spot. They make him do academics like school is supposed to do. They have enrolled him in ABA thearpy. They communicate everything to me. The moment my son has an episode ( he has autism and ODD) they immediately tell me everything about it. My son has had ONE accident in this school since he started. The " time out" room is called a " calming room" and they have multiple separate spaces and they encourage them to go in there to relax when they start to feel frustrated rather then make it a punishment like daybreak did. Daybreak told me they had such a high success rate but it seems like they dont have that high of a success rate they just find reasons to weed the kids out they cant fix easily. Its a joke. All my kid did was lesrn more bad behaviors. The first thearpists we had was absolutely fantastic. But she went to a different job. I wonder why?. I truly dont think daybreak is a good school. They dont handle kids well, academics suck and they dont help kids with anything.

The receptionist is very rude. When returning a phone call from THEM to set up an assessment interview with my child, I was told the person who called me doesn't work there anymore (it was 5 days ago) and they have no notes or any idea what I was talking about except that their clinical staff was supposedly reviewing it and they would have them call me back when they get to it. When trying to ask a question about what the expected turn around time for that is; since I have a very busy schedule already without access to phone often, I was hung up on and when tried to call back there was no answer or voicemail option. If this is what I am already getting from this company already, the LAST thing I will do is take my child who is needs assistance with turning his behavior around! If you're not important, your child most definitely is not either, I will not be taking my child here now and will see what other options we have.

The best mental health place that made a positive change in my daughter’s life. Thank you to the professional outstanding team at Daybreak! 4 years later, my daughter is thriving due to your care! We’re forever grateful!