Children'S Lighthouse Potranco

We’ve seen a remarkable improvement in our child’s development since joining this daycare, and we are so glad we chose it. The program is well-organized, goal-oriented, and the staff are always prompt with follow-ups whenever incidents arise. The transition has been seamless, and we can’t emphasize enough how invested the team is in the growth and progress of every child in their care. Truly an excellent team!

As a military service member, I am glad we have the opportunity to have Children’s Lighthouse as our care facility! The staff is outstanding and extremely caring with the care of our kids! I would recommend not only to military but civilians parents as well!!

If you're looking to endure a three-month waitlist, pay over $650 for what amounted to a week of childcare, only to be abruptly left without care, Children's Lighthouse at Potranco is precisely the place for you. Our experience at this facility was a nightmare of financial exploitation, alarming safety negligence, and profound inconsistency. We paid a non-refundable $150 registration fee three months in advance to hold a spot for our two-year-old daughter. After this three-month waitlist, she was permitted to attend for less than six full days (she was dismissed just 2 hours into her sixth day). In total, we paid over $650 for this minimal care, only to be abruptly left without childcare. The billing issues were relentless and unethical. We were unjustly charged an annual curriculum fee of $185. When questioned about this for a child who barely attended, they refused to waive the full amount, reducing it only to $50. This clearly shows their priority is collecting maximum fees, not providing fair service. When trying to work out these discrepancies, we were repeatedly cited 'policy' and told there was nothing they could do. We were instructed to contact Cyndi, the Executive Director. We emailed her and never received a response. Upon following up, the admin staff claimed Cyndi was on vacation and would get back to us, but she never did. The very next communication we received was a collections call demanding an additional $50 for an outstanding tuition balance, specifically for a day our daughter wasn't even able to attend since she'd already been dismissed. This call came with an explicit threat to send the bill to a collection agency and impact our credit. This is egregious. Their stated reason for dismissal was 'safety concerns,' a claim that directly contradicted a conversation we had with our daughter's teacher just the Friday before. The teacher explicitly reassured us that our daughter's behavior was typical for a two-year-old and that she had seen 'worse children eventually thrive.' Our daughter was not even given the opportunity to adjust or grow, despite this assessment. This is especially frustrating given that she thrived for over a year at Children's Lighthouse of Alamo Ranch (same franchise, different owner), with no similar issues or an excessive number of reports. Beyond our personal ordeal and the unfair charges, we observed a critical and alarming safety hazard at the Potranco location: the playground is situated directly adjacent to the parking lot with only a thin fence and absolutely no bollards separating the play area from moving vehicles. I attached pictures of this flimsy barrier, which has already been struck by a vehicle. This deeply concerning lack of protection is eerily similar to the tragic incident at ExcellED Montessori Plus Daycare Preschool near Fair Oaks Ranch this past January, where a child died due to a comparable setup. While the teachers at CLH Potranco seemed genuinely friendly, it's clear they are visibly overworked. The administrative staff at the front desk consistently appear disengaged and unhelpful, offering no support or solutions regarding our daughter's situation or the egregious billing discrepancies. This facility's readiness to dismiss a toddler for subjective 'safety concerns' while neglecting a glaring, objective safety risk for all children, coupled with their predatory billing practices, refusal to communicate, and passing accounts to collections with credit threats... it's truly beyond frustrating.

An awesome experience with Children’s Lighthouse on Potranco! It has been so great that we’re only moving from Potranco to another children’s lighthouse. They have ALWAYS answered the phone when we call. They have ALWAYS provided timely answers and remained professional during our three years with them on Potranco. The providers are very personable and relate to us as parents. Absolutely recommend 10/10!

My Daughter has been at The Children's Lighthouse Summer Camp for the past 3 years. I wanted somewhere were she would be active and continue to learn throughout the summer and not be stagnant. We made a great choice by enrolling her. She is excited to go in the mornings, she loves the staff, all the activities and field trips. She comes home excited to tell me what she did and what she has learned. We have had a great experience with them. I recommend them to everyone. Can't wait till next Summer.