Catholic Charities - Carroll C

I called last week for resources for a teen that needs help. I was transferred to youth services and left a voicemail with all my information. I never received a call back. Who exactly are you helping?

I am absolutely grateful for Catholic charities and all the programs provided through the services! I love the curriculum used. Catholic charities has great staff! I recommend all my friends and family here! Thank you for the impactful work you guys provide! It’s definitely life changing.

The security guard at the other counseling location in Yakima was nicer than the counselors. Sarah (I think) did my intake. She was great and I was disappointed that she was not taking new patients and moving on to private practice. I felt hope walking out of the clinic after talking to her because we had such a great conversation and I felt encouraged. After, I went to an appointment and a quarter with Donna. I told Donna that a previous counselor had been using Internal Family Systems counseling with me. I asked if she was familiar with it. She said she knew a bit then asked, “And did that help you with your family?” How can I trust a counselor who can’t be honest when she doesn’t know what something is? I was also more than 15 minutes late. She informed me that my services (which had just begun) might be terminated if I didn’t show up less than 15 minutes late. “Is there anything that could be holding you back from being here on time?” she asked. I don’t know, Donna, maybe just the ADHD and extreme Depression and Anxiety which is the whole reason I came for help. Don’t patronize me. Donna, with her stoic face also tried to chalk a disability I mentioned to her up to just anxiety. I didn’t say a word in reply because I realized that my talking was futile. Sonya thinks that not giving a damn while someone cries genuine tears is a real motivator. A lot of people don’t know how to act when somebody cries, but I would expect a counselor to know. Literally no empathy from Sonya. Not a drop. About as little as from those who I experienced abuse from. I don’t need to be approached as if I’m the kind of person who would take advantage of kindness. I cried for an hour and a half in my car after the session and not because we touched on important things, but because she hurt me, and let me down, and my heart was tragically disappointed once more. She really tried to hit home to me that my problem was not being open to new experiences and not hoping that maybe the new thing or person would be different this time. If I were so closed minded as she was saying, I would never have even tried a session with her after bad experiences with other people. I thought maybe she would have an empathetic heart. And Sonya let me down. I honestly can’t say enough about Manny…sometimes people are called “Martha’s” when they don’t act like Mary. If they are a man like Martha, they should be called a “Manny”. He never answers the phone, but if he calls at a bad time (like in a doctor’s appointment), and you can’t talk to him, you can hear in his voice that he thinks you should have all the time in the world for him. I thought he was just a supervisor at first and when I found out that he was a counselor himself, I COULD NOT BELIEVE IT. WHAT??! He has the WORST communication skills and I’m pretty sure that sometimes it’s on purpose for spite. He wanted a “good reason” (according to him) for switching counselors. My reason is that I don’t connect with the counselor. That should be reason enough. He talked VERY slowly and repeated himself over and over again about their late policies to me and when I had heard enough and tried to say something, he would not be interrupted and talked even louder over me and more slowly even though he had already said what he said multiple times in the same conversation. He let me switch counselors once to Sonya who I saw once. He wouldn’t let me switch again and lied repeatedly that their “policies” did not allow him to. I asked what rule specifically kept me from switching. He admitted there wasn’t one. I asked to speak to his supervisor… …Teri (spelling?)…I could tell she didn’t want to talk to me. She explained that I already talked to the only “trauma informed” counselors. Sonya is trauma informed and doesn’t give a damn. Donna is not. I asked for someone like Sarah who I had talked to. She said the closest was Donna. They’re nothing alike. She discharged me and promised to send me a list of other facilities that take my insurance. She didn’t. Nobody let me see the Psychiatrist.

My counselor lied about my son reporting abuse to her. She allegedly made a cps report only based that my son was scared, not because he told her his other parent hits him. I’m beyond frustrated and disappointed with how Catholic Charities is handling abuse my 5 year old reported to his counselor. The next day after the visit I requested medical records. I also requested a supervisor because I need a simple statement from his therapist stating what my son had told her and that she contacted CPS. After speaking with the supervisor he told me to go dan official records request”. He said it was different than just calling. So I go in and nobody knows what I’m talking about and I leave empty handed. They didn’t even call the supervisor to ask what they meant. The supervisor also told me the only note the counselor could write would be the reason and issue for treatment. I’m trying to get this investigated by the court and get a GAL. They have been making me waist, jump through hoops, fill this out, wait some more, fill this out too. They’ve been anything but helpful and more like a zoo. After getting no where for nearly a month. I called and signed a release for my attorney to subpoena information from them. They called me 3x within an hour after submitting the request asking why I needed to do that. I told them because I’ve been denied request after request and I’ve done everything they asked of me to get what I needed and they failed to do anything. Now my attorney is involved and they are doing the same thing to my attorney. Not being very helpful at all actually hindering my ability to protect my child. IS THIS HOW YALL HANDLE CHILD ABUSE!? Stay far away especially if you believe your child is being abused because they won’t do a single thing to help. I’ll never go back to them not will I ever trust them. You are failing an innocent child and if my child dies because of your NEGLIGENCE I WILL SUE! You should be ashamed of yourselves!

Not sure this is the place for mentally challenged folks. My daughter suffers from anxiety disorder, autism, and ADHD. The first time we went here she had to sit in the waiting room for almost 4 hours before she was seen. We had to leave at the 4 hour mark because her anxiety was out of control at that time. Thought we would try again a couple of years later hoping things had changed but it hasn't, a virtual appointment was set and here it is an hour later, no email was sent for the appointment as promised, and no phone call. Yakima needs something better for these people. These kids need help especially during this covid crisis and they are not able to receive it from this place.