Asac Heart Of Iowa Child Care Center

I was so blessed and beyond grateful to be able to go through The Heart of Iowa! Everyone from the patient support staff, to the counselors, the director, child care providers, and all the amazing people who came and taught groups helped me tremendously! What a gift this program is! I will be forever thankful for everything. I got myself back and my children! RECOVERY IS POSSIBLE!!!

Within 2-3 hours of me calling to confirm that I was on my way to get my belongings the apartment coordinator and peer support staff had cleaned out the apartment assigned to me for the duration of my stay and STOLE mine and my 3 kids belongings. This includes, IMPORTANT LEGAL DOCUMENTS, a whole tote of shoes, pack and play with bassinet changing table and mattress raising capabilities, brand new toy from my kids birthdays still in the packaging, hygiene products, crockpot, towels, bedding and blankets. My 2 young daughters each have one favorite blanket from when they were infants those are gone, laundry and dish soap, laundry baskets, books, dvd player, and my medela breast pump with bottles. Once I got there, and asked to retrieve my belongings they had told me it was disposed of just about an hour before I arrived. I asked where did they dispose of it at, they replied the dumpster out back. I went to the dumpster and the only items in the dumpster was some clothes of ours. I asked where the rest of my items were and they responded with they had put everything in there and the other residents must have gotten in there to get what they wanted(mind you, the dumpster is outside the fence) I was a resident there in 2019, I know how the program works and the rules. They don’t allow residents to do such a thing. When I admitted last week, the staff did not make me feel welcomed, they were rude and disrespectful. They made me feel like an outsider, and like I was just inconveniencing their day. Being in active addiction, and asking for help to get clean is one thing, but when you actually take the steps to do so, and you choose a program that you believe is going to help you, you expect to feel welcomed and like the staff and counselors are there to help you. Not at all how I felt, The 2 days I was there this time, I hadn’t ever felt so alone in my life. They didn’t even come to check on me as I isolated myself in my assigned living unit. Then they steal from not only me but my kids. How unprofessional, and inconsiderate.

I went through the program in 2001, I loved that I was able to have my son with me. I got the skills I needed and still apply in my daily life to overcome so many things and I am greatful for all of the help I got when I was there.

Something needs to be done about Trisha Finn. I don't understand why she has been able to stay working somewhere that she has any involvement with people in a vulnerable place in their lives.

Very helpful very patient... Helped me help others no questions asked just “Yes we’ll take care of it”!!! Thank you again!!! Merry Christmas here’s to new beginnings